Chan Shu Ying Kelly
Hougang
Summary
Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.
Overview
15
15
years of professional experience
Work History
Sales Consultant
Cryoviva Pte Ltd
11.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Built relationships with customers ,nurse,doctor community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Manager
Imagemaker Printing Pte Ltd
02.2022 - 11.2022
- Responsible for increasing sales by developing and maintaining relationships with customers and clients
- Ensure the business operations run smoothly
- Design and implement a strategic business plan that expands company's customer base and ensure its strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
Senior sales consultant
SWAROVSKI
09.2014 - 01.2022
- Greeting Customer who enter to the shop
- Assisting shoppers to find goods and products they are looking
- Keeping up to date with special promotion
- One to one customer service and build a relationship with customer
- Cashiering, handling cash deposit
- Tidiness of store and visual merchandising
- Basic computer report (monthly report, individual staff target report, ordering stock)
- Guide new hires
- Achieving individual sales target by manager and company
- Carrying out stock replenishment and maintain high standards of display & visual merchandising to ensure the store is well presented
- Excellent service award Silver 2015
- Excellent service award Silver 2016
- Excellent service award Gold 2017
- Excellent service award Gold 2018
- Excellent service award Gold 2019
- Excellent service award Gold 2020
- Excellent service award Gold 2021
Junior sales executive / Senior sales executive / Assistant shop manager
Pedro Group Pte Ltd
06.2010 - 09.2014
- Maintain and organize store front and store display in accordance to Pedro VM standards
- Delivering exceptional customer service and delivering it so with passion
- Meeting the store monthly targets
- Deal with any enquires and complaints
- Provide training for staff
- Ensure the business operations run smoothly in the shop
- Supporting the store team and manager to increase revenue sales and profit targets
- Carrying out stock replenishment and maintain high standards of display & visual merchandising to ensure the store is well presented
- Provide a friendly and helpful service to customer
- Being able to quickly build a report and follow up with existing and potential customer
- Approaching Customer that may require assistance if on the shop floor
- Excellent service award Silver 2013
- Excellent service award Gold 2014
- 2012 achieving outstanding sales (2nd runner up)
- Best Senior customer service associate 2013
- Best VM
Education
Secondary -
S M Kwang Hua
Primary -
S J K Taman Rashina
Skills
- Customer relationship management
- Closing techniques
- Referral generation
- B2B sales
- Customer relationship building
- Customer service
- Upselling and cross selling
Cover Letter
Dear Sir/Madam I am most willing to learn new things from my future working environment. I can communicate in 3 basic languages which are English, Mandarin and Malay. I welcome any personal interview with you for further discussion about my qualifications. I hope that I can make a fine addition to your current dynamic team. I am looking forward for your favourable reply. Hope that I can be giving a chance. Thank You
Thankyou
Thank you for your time and looking forward to hearing from you
Languagewritten
- English
- Mandarin
- Malay
Highqualification
SPM
Personal Information
- Age: 33
- Citizenship: Singapore Permanent
- Date of Birth: 12/16/91
- Gender: FEMALE
- Nationality: MALAYSIAN
- Marital Status: Married
Languages
Chinese (Cantonese)
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
English
Elementary (A2)
Malay
Elementary (A2)
Timeline
Sales Consultant
Cryoviva Pte Ltd
11.2022 - Current
Sales Manager
Imagemaker Printing Pte Ltd
02.2022 - 11.2022
Senior sales consultant
SWAROVSKI
09.2014 - 01.2022
Junior sales executive / Senior sales executive / Assistant shop manager
Pedro Group Pte Ltd
06.2010 - 09.2014
Primary -
S J K Taman Rashina
Secondary -
S M Kwang Hua
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