CHAN QIAN PING
Singapore
Summary
A passionate Year 2 student who currently pursuing studies in Food and Beverage Business Management, specializing in culinary skills and food product knowledge. Seeking for opportunity to leverage skills and improvement.
With hands-on experience as a front office and hotel restaurant internship trainee, as well as a sales advisor, demonstrates a strong foundation in hospitality operations and customer engagement. Passionate about blending culinary expertise with business acumen, is dedicated to excelling in the F&B industry.
Overview
7
7
years of professional experience
Work History
Retail Sales Advisor
H&M Hennes & Mauritz
04.2023 - Current
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
Internship Trainee
The Capital Kempinski Hotel
01.2022 - Current
- Handling phone call by guest, manage room reservation and assist with guest check in
- Ensure guests are satisfy with the staying experience at our hotel
- Arrange transportation for guests if needed.
Internship trainee
Mandarin Oriental
01.2021 - Current
- Handling phone call by in house guest with any request or food order
- Help out in the hotel restaurant service
- Send food to guest room and set up or clear
- Send amenities for VIP guest
Part time Barista
The Coffee Bean & Tea Leaf
01.2020 - 01.2021
- Able to remember the recipe of every drinks
- Learn how to take counter order correctly
- Make sure the correct procedure and food hygiene
Part Timer
HANBAOBAO PTE LTD
01.2018 - 01.2020
- Provide good customer service
- Able to teamwork with other station crew
- Well trained in Customer service, cashiering and adept at handling high pressure situation with positive attitude
- Physically fit and energetic with a detail-oriented and responsible nature
Education
Diploma -
Nanyang Polytechnic
12.2023
Higher Nitec -
ITE College West
12.2022
Nitec -
ITE College West
12.2021
N LEVEL -
Kranji Secondary School
12.2019
Skills
- Teamwork
- Attentive listener
- People oriental
- Communication
- Confidence
Accomplishments
NKF55 Charity Dinner 2024
The Capital Kempinski Hotel Singapore - 2023
- completed the rooms internship programme (22weeks)
Mandarin Oriental Singapore -2021
- completed the internship program with in-room dining (July-December 2021)
St. Gallen Symposium- 2021
- excellent service and contributions to the 50th St. Gallen Symposium Singapore Hub
McDonald - Excellent Youth Award 2019
McDonald- Excellent Service Award 2019
- Gold Award
Awards
- National Youth Achievement Award, 01/01/18
- Edusave Merit Bursary, 01/01/19
- Edusave Certificate of Academic Achievement, 01/01/21
Languages
English
Chinese
Timeline
Retail Sales Advisor
H&M Hennes & Mauritz
04.2023 - Current
Internship Trainee
The Capital Kempinski Hotel
01.2022 - Current
Internship trainee
Mandarin Oriental
01.2021 - Current
Part time Barista
The Coffee Bean & Tea Leaf
01.2020 - 01.2021
Part Timer
HANBAOBAO PTE LTD
01.2018 - 01.2020
Diploma -
Nanyang Polytechnic
Higher Nitec -
ITE College West
Nitec -
ITE College West
N LEVEL -
Kranji Secondary School
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