Chan Kah Hoo(KrisChan)
Ass.Restaurant Manager
Singapore,Singapore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
8
8
years of post-secondary education
8
8
years of professional experience
Work History
Assistant Manager
Culina Bistro
Singapore, Singapore
2017.05 - Current
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Restaurant Supervisor
Orchard Hotel- Monbijou
Singapore, Singapore
2015.07 - 2017.03
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Trained employees on food and beverage, ensuring compliance with top quality standards.
- Planned promotional menu additions based on seasonal pricing and product availability.
Bistro Supervisor
Ps Cafe/ Chopesuey
Singapore, Singapore
2014.06 - 2015.07
- Monitored food preparation, production and plating for quality control.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Handled billing information over phone.
- Served customers in a friendly, efficient manner following outlined steps of service.
Guest Service Officer
The Legend Hotel Fort Canning
Singapore, Singapore
2014.03 - 2014.06
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and requirements to facilitate quality service.
Service Crew Member
Marina Bay Sands Hotel
Singapore, Singapore
2012.09 - 2014.03
- Maintained clean, sanitized and well-organized food preparation zones.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
Education
Diploma - Diploma in Hospitality Management
Tunku Abdul Rahman College
Perak Branch Campus, Malaysia 2009.05 - 2012.09
O-Level -
Pei Yuan
Perak 2004.01 - 2008.12
Skills
Language- English, Chinese,Mandarin,Hakka, Bahasa Melayu
Computer Literacy- Microsoft Word,Excel and etc
Certification
WSET Award in Wine Level 1,2,3
Timeline
Assistant Manager
Culina Bistro
2017.05 - Current
Restaurant Supervisor
Orchard Hotel- Monbijou
2015.07 - 2017.03
Bistro Supervisor
Ps Cafe/ Chopesuey
2014.06 - 2015.07
Guest Service Officer
The Legend Hotel Fort Canning
2014.03 - 2014.06
Service Crew Member
Marina Bay Sands Hotel
2012.09 - 2014.03
Diploma - Diploma in Hospitality Management
Tunku Abdul Rahman College
2009.05 - 2012.09
O-Level -
Pei Yuan
2004.01 - 2008.12