Chamal Fernando
Customer Service And Sales
Summary
I am a dedicated and motivated individual with having more than 9 years of professional working experience. I possess strong skills in time management, problem solving, teamwork, and communication. My education has provided me with a solid foundation in business principles and practices. Able to effectively prioritize tasks, think critically to find solutions, collaborate effectively with others, and communicate clearly and concisely. I am eager to apply my skills and knowledge in a dynamic and challenging business environment. Consistently Recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Operations Officer
Singer Finance Lanka PLC
01.2020 - 08.2023
- Dynamic and results-oriented Operations Officer with 3.5 years of experience in overseeing and optimising organisational processes to drive efficiency and productivity.
- Achieving lending(personal loans and fixed deposit) targets successfully.(Handle company client base regarding enquiries and provide efficient service at all time-achieve 10 million worth of Fixed Deposits)
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Introducing Fixed Deposit and Credit facilities(Loans and Leasing) for new and existing clients.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Managed efficient cash register operations.
- Collaborated with sales and marketing teams to develop strategies for driving revenue growth.
PHONE VERIFICATIONS - CREDIT EXECUTIVE
Lendtech Lanka (Private)Limited
01.2018 - 07.2019
- Conducting phone verifications(telesales) to validate data provided in loan applications and assess creditworthiness of applicants.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Boosted sales revenue by implementing effective telesales strategies and techniques by meticulously verifying applicant information and adhering to established protocols, you will contribute to informed lending decisions and risk mitigation strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Made average of 250+ outbound and inbound calls per day.
Customer Service Assistant
Lanka Orix Finance Company PLC
01.2015 - 03.2018
- As a Customer Service Assistant, should be primary point of contact for customers, providing exemplary service and support to ensure their satisfaction and loyalty.
- Assisted customers with product selection, providing detailed information on features and benefits.Data entering to company database and quality checking of loan files
- Assist in all kinds of Administration work inside office.
- Creating PowerPoint presentations for relevant meetings.
- Processed transactions accurately while maintaining high level of customer service.
- Fielded customer questions to share information about products selling, availability, and pricing. Managed over 100+ customer calls per day.
Intern (Trainee)
Commercial Bank Of Ceylon PLC
12.2013 - 09.2014
- As Intern at bank, had privilege to be part of dynamic team focused on providing exceptional service to customers while gaining valuable experience in financial industry
- This internship offers a unique opportunity to learn about various aspects of banking operations, customer service, and selling financial products.
- Also gain knowledge in foreign currency remittances handling, savings accounts opening, data entering to systems, cash withdrawals, and deposits.
- Managed over 100+ clients and helped to solve products related issues.
Education
Diploma in Business Administration - Business/Management
STEI Institue
Singapore 09.2023 - 05.2024
Graduate Diploma in Management - UK CIM Level 06 - Management
Business Management School
Sri Lanka 12.2021 - 05.2023
Diploma in Information technology with E-commerce - Information Technology
Esoft Metro Campus
Sri Lanka 08.2016 - 05.2017
G C E Advanced Level Examination - Commerce Stream -
St.Peter's College Colombo 04
Sri Lanka 01.2010 - 08.2013
G C E Ordinary Level Examination -
St.Peter's College Colombo 04
Sri Lanka 01.2000 - 12.2010
Skills
Time Management
Problem solving
Team work
Communication
Personal Information
Gender: Male
References
- Damien, CJ Logistics Asia Pte.LTD, Singapore, +6581388864
- Ishara Kalhan, Centralized Credit Processing Unit Commercial Bank of Ceylon, Sri Lanka, +94774795945
- Damien Harshana, Lendtech Lanka(private) limited, Sri Lanka, +94702419636
Timeline
Diploma in Business Administration - Business/Management
STEI Institue
09.2023 - 05.2024
Graduate Diploma in Management - UK CIM Level 06 - Management
Business Management School
12.2021 - 05.2023
Operations Officer
Singer Finance Lanka PLC
01.2020 - 08.2023
PHONE VERIFICATIONS - CREDIT EXECUTIVE
Lendtech Lanka (Private)Limited
01.2018 - 07.2019
Diploma in Information technology with E-commerce - Information Technology
Esoft Metro Campus
08.2016 - 05.2017
Customer Service Assistant
Lanka Orix Finance Company PLC
01.2015 - 03.2018
Intern (Trainee)
Commercial Bank Of Ceylon PLC
12.2013 - 09.2014
G C E Advanced Level Examination - Commerce Stream -
St.Peter's College Colombo 04
01.2010 - 08.2013
G C E Ordinary Level Examination -
St.Peter's College Colombo 04
01.2000 - 12.2010
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