Chai San Tio
Customer Service Cum Sale
Summary
Results-driven customer service and sales executive with a passion for delivering exceptional customer experiences. Proven ability to effectively handle inquiries, resolve issues, and upsell products/services. Strong interpersonal and communication skills, combined with a strategic sales approach, to drive revenue growth. Committed to ensuring customer satisfaction while achieving sales targets in a dynamic and fast-paced environment.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Relations & Sale Executive/Treatment Coordinator
DP Dental
Singapore
10.2020 - Current
- Demonstrated products and features to customers, answered questions and overcame objections.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Improved productivity by increasing customer communication and responding to feedback.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Developed and maintained knowledge of current sales and promotions.
Crew in Charge(Boeing & Airbus)
Scoot Airlines
11.2019 - 11.2021
- Additional responsibility covering the well-being, operational excellence and management of the cabin crew in a flight
- Managing passenger's expectations and provide utmost customer service.
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
- Performed more than 3 evaluations per months to assess service members and assist with promotion plans.
- Assisted service members with completing forms to keep battalion paperwork accurate and current.
Complex Leader
Scoot Airlines
08.2017 - 10.2019
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Cabin Crew in Charge (Airbus)
Budget Aviation Holdings
11.2013 - 07.2017
- Responsible on conducting briefing to the cabin crews on flight schedule, passengers' profiling, safety and security details, and F&B availability
- Responsible for pre-flight security and hygiene sweeps, along with safety equipment and essential supplies reassurance
- Competent in passengers' safety measures, emergency
- SOPs and passengers' complications management
- Familiar and skilled in F&B operations, along with duty- free products sales
- Voyage report, sales report and documentation skills.
Flight Attendant
Tiger Airways
06.2010 - 10.2013
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Answered passengers' questions and provided solutions to issues arising during flights.
Education
Diploma - Commerce (Business Administration)
Kaplan Higher Education Institute
SingaporeSkills
Customer Relationship Management
Handle Enquiries and RequestsInterpersonal skillsFlexible and AdaptablePassenger Behavior MonitoringTeam LeadershipProblem SolvingNegotiation Skills
Initiative
Languages
Chinese (Mandarin)
English
Malay
Timeline
Relations & Sale Executive/Treatment Coordinator
DP Dental
10.2020 - Current
Crew in Charge(Boeing & Airbus)
Scoot Airlines
11.2019 - 11.2021
Complex Leader
Scoot Airlines
08.2017 - 10.2019
Cabin Crew in Charge (Airbus)
Budget Aviation Holdings
11.2013 - 07.2017
Flight Attendant
Tiger Airways
06.2010 - 10.2013
Diploma - Commerce (Business Administration)
Kaplan Higher Education Institute