Chaida Gabriel
Kuala Lumpur
Summary
Personality as one of my biggest strengths, I have known of my ability to read the room and adjust accordingly. A passionate and dedicated team player who always strive for self-improvement. Achievements and healthy competition as my catalyst, of being in Food and Beverage Industry for almost a decade, I have been entrusted with subjects that are out of the field without prior training, and I have always figured things out by proactive approach and resilience.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
The Dandy Collection
04.2021 - 08.2023
- Setting up and opening two outlets which are Firangi Superstar and California Republic, transferred to Neon Pigeon during late July 2022
- Setting SOP of newly opened restaurant
- Drafting and planning staff schedule based on off day/leave requests
- Responding to guests' calls and text
- Executing operation, mise en place, and touch points
- Training new team members
- Liaising with suppliers for quotation
- Setting up backend system such as REVEL, ZeeMart, and Monday.com
- Executing restaurant's fire safety and protection equipment and electrical licensing
- Running operation in line with alcohol beverage license
- Undertaking administrative tasks such as Daily Report and Petty Cash
- Maintaining venues' cleanliness and coordination
- Entertaining guests and noting down their celebration, dietary restriction, and other requests via Seven Rooms
- Running corporate events held in the restaurant, including outsourcing
- Liaising with Guests Relation Manager about upcoming events and EO, as well as end-of-day invoice settlement
- Sake Ninja of Neon Pigeon.
Restaurant Manager
Caffe Cicheti
10.2020 - 04.2021
- Overseeing daily operation of the restaurant
- Communicating menu availability and Daily Specials with the Chef
- Keeping online menu up to date
- Executing menu change, mark up in pricing, profit and loss, staff schedule, daily report, invoices, and liaising with suppliers
- Administrating the backend system maintenance like POS, Toreta reservation system, WiFi and machinery such as coffee machines, draft beer machines, wine fridge, Nordaq Still & Sparkling dispenser, and air conditioning
- Covering the post of a Bartending and a Barista
- Handling Petty Cash and part-time employee's salary payouts
- Reviewing weekly target and liaising with the head chef on strategizing and improving the teams' upselling techniques
- Replying to messages, phone call and email from guests
- Maneuvering restaurants guests' traffic during peak period
- Responding and attending to complaints from both guests and team members
- Assisting team members honing their skills and making sure they are comfortable performing their duties as well as motivating them to always strive to be a better version of themselves
- Training new team members.
Restaurant Supervisor
Cicheti Ventures
10.2019 - 10.2020
- Attending to guests' need
- Monitoring staff training and SOP's integrity
- Bartending, Barista
- Stock check and providing purchase order to the manager in charge
- Attending to guests' phone calls and reservations request
- Handling daily operation and completion of daily report
- Carrying out daily opening and closing
- Tallying up cash sales and daily sum of cashier till
- Wine recommendation and training
- Upselling Daily Specials and communicating it, verbally to the guests
- Being able to multitask between floor operation and handling takeaways from takeaway platform such as Deliveroo, Oddle, FoodPanda and Grab Food
- Conducting heavy traffic of takeaways manually during lockdown period.
Room attendant
Siloso Beach Resort
05.2018 - 10.2019
- Handling Daily assignments on time
- Cleaning Check in and check out rooms/Villas as assigned
- Stock daily maintenance
- Pantry hygiene maintenance
- Backing up F&B department in the case of manpower shortage and events
- Handling lost and found items
- Handing over master key daily
- Communicating room status to Front desk upon requirement.
Waitress
Cicheti Ventures
06.2017 - 04.2018
- Proactively equipping product knowledge and upselling techniques
- Attending wine training, tasting as well as bartender in house training
- Attending guests' need (dietary restrictions, celebrations, recommendations) Communicating orders from the floor to kitchen
- Food running, table management and resetting
- Hygiene maintenance.
Waitress/Kitchen Asistant
The Boneless Kitchen
11.2016 - 05.2017
- Handling Opening and Closing of restaurant
- Helping Head chef with mise en place before operation, as well as cooking during peak period
- Communicating and running Orders from the floor to Kitchen
- Stock Chek & purchase order.
Sales associate
Bata Singapore Pte Ltd
11.2015 - 11.2016
- Assessing customers' needs and recommending the right products
- Handling transactions, tallying it up at the end of shift and closing the Daily reports
- Keeping prices up to date, arranging products based on Daily highlight and discounts
- Attending skill enhancement program.
Teacher
Tadika Peak Nam Toong
08.2014 - 09.2015
- Teaching kids aged 3 to 6 years old Arts and English Subject
- Preparing relevant teaching aids
- Providing Daily Report at the end of teaching period each day
- Assisting colleagues of teaching aids
- Discussing with parents of children's development.
Education
MHSC (Malaysia Higher School Certificate) -
SMK Tamparuli
Kota Kinabalu, Sabah12.2013
Skills
- Toreta
- REVEL
- POS
- SevenRooms
- GrabFood
- Deliveroo
- Oddle
- Chope
- Zeemart
- Mondaycom
- Microsoft Excel
Accomplishments
During my post as a Restaurant Manager of Caffe Cicheti, my team and I increased the capital revenue of the restaurant by 200% through controlling our cost, strategizing our sales approach, and teamwork effort.
Personal Information
- Date of Birth: 04/15/94
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
References
Micheal Perkasky, Director and Shareholder of The Dandy Collection, Singapore, +6583890768, mikep@dandypartnership.com
Languages
English
Bilingual or Proficient (C2)
Bahasa Malaysia
Bilingual or Proficient (C2)
Dusun
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Restaurant Supervisor
The Dandy Collection
04.2021 - 08.2023
Restaurant Manager
Caffe Cicheti
10.2020 - 04.2021
Restaurant Supervisor
Cicheti Ventures
10.2019 - 10.2020
Room attendant
Siloso Beach Resort
05.2018 - 10.2019
Waitress
Cicheti Ventures
06.2017 - 04.2018
Waitress/Kitchen Asistant
The Boneless Kitchen
11.2016 - 05.2017
Sales associate
Bata Singapore Pte Ltd
11.2015 - 11.2016
Teacher
Tadika Peak Nam Toong
08.2014 - 09.2015
MHSC (Malaysia Higher School Certificate) -
SMK Tamparuli
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