Chai Yao Yang
Collections Officer
Singapore
Summary
As a motivated individual with a cheerful disposition, I take up challenges in my stride and work hard to achieve my goals. Being a team player, I take the time to engage in meaningful conversations with my peers to discuss greater ideas and work together towards our goals. Through constant reflections, I endeavor to become a better self each day with my perseverance and grit. Proven ability to establish and maintain excellent communication and relationships with clients.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Collections Officer
ANEXT Bank
06.2024 - 04.2025
- Handles collection for Non-performing loans and Written off company loans (both secured and unsecured).
- In charge of calling customers to negotiate on installment plans, full settlements and composite settlements.
- In charge of reviewing the accounts such as retrieving relevant searches to determine the appropriate legal actions to use.
- In charge of liaising with lawyers to follow up on legal actions & following up on legal bills to be paid.
- In charge of submitting proof of debts for bankrupted guarantors or wounded up companies.
- In charge of the preparation of write off reports monthly.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Prepared slides for monthly Credit meetings to update Credit Risk Officer (CRO) on past month Collection's performance.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Senior Credit Executive
Maybank Singapore Limited
07.2022 - 11.2023
- In charge of liaising with delinquent customers for collection efforts (portfolio includes non-performing loan (NPL) credit Card customers).
- Establish pro-active collection activities and internal control functions towards managing collections and reconcile any discrepancies.
- Hit 50 calls per day to negotiate payment plans with customers and understand customer’s financial data to evaluate ability to pay and determine payment terms (Debt-relief plan, composite settlements, instalment plans).
- Improve collections and reduce outstanding aged AR balances by working closely with other teams.
- Recommend alternatives such as Credit Counselling Singapore on case to case basis especially for financially troubled individuals.
- Maintained accurate records of customer interactions and payment arrangements in accordance with company policy.
- Liaise with Panel lawyers to commence legal proceedings against delinquent customers with 3 months delinquency, (Judgement, Bankruptcy, Execution of sales and Seizure).
- Deal with relevant authorities (such as Monetary Authority of Singapore, MP letters) which addresses customer’s concerns regarding their delinquency.
- KPI includes Calls per day, Recovery Dollars, Write off amount.
- Reason for leaving: To help out at my friend’s digital marketing company with sales and operations to try out at a different industry for exposure.
Credit Control Executive
ETHOZ Capital Ltd.
03.2020 - 07.2022
- Dealt with Leasing agreements (mainly copiers), Hire Purchase contracts (mainly copiers) and Secured (Property) Term Loans and Unsecured Term Loans.
- Hit 50 calls per day to negotiate with delinquent customers for settlements and payment plans.
- Responsible to highlight client balances due, monitor credit situation.
- Establish pro-active collection activities and internal control functions towards managing collections and reconcile any discrepancies.
- Maintained accurate records of customer interactions and payment arrangements in accordance with company policy.
- In charge of conducting field visits to guarantors’ personal residence in the night time for uncontactable customers and also field visits to companies in the afternoon.
- Liaise with Panel lawyers to commence legal proceedings against delinquent customers with 3 months delinquency, (Judgement, Bankruptcy, Execution of sales and Seizure, Originating Summons).
- Checking drafts of affidavits done up by lawyers for submission to court.
- Liaise with Panel Valuers and Marketing Agents for sale of properties including Tenders and Auction.
- Deal with relevant authorities (such as Monetary Authority of Singapore, MP letters) which addresses customer’s concerns regarding their delinquency.
- KPI includes calls per day, penetration rate, default interest collected.
- Reason for leaving: To explore new opportunities in the Banking industry.
Education
Bachelor of Arts - Economics
National University of Singapore
Singapore01.2019
(A levels) - undefined
Pioneer Junior College
Singapore01.2013
(O levels) - undefined
UNITY SECONDARY SCHOOL
Singapore01.2011
(PSLE) - undefined
Yew Tee Primary School
Singapore01.2007
Skills
Adaptability Experienced
Microsoft Outlook Experienced
Mandarin Chinese Experienced
Loans Experienced
Presentations Experienced
Timeline
Collections Officer
ANEXT Bank
06.2024 - 04.2025
Senior Credit Executive
Maybank Singapore Limited
07.2022 - 11.2023
Credit Control Executive
ETHOZ Capital Ltd.
03.2020 - 07.2022
(A levels) - undefined
Pioneer Junior College
(O levels) - undefined
UNITY SECONDARY SCHOOL
(PSLE) - undefined
Yew Tee Primary School
Bachelor of Arts - Economics
National University of Singapore