Celine Lee
Overview
8
8
years of professional experience
Work History
Senior Associate
Snackbox
Orchard
08.2024 - Current
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved notable improvements in average transaction value through strategic cross-selling techniques and bundling promotions when applicable.
- Hit shop target
Sale Consultant
Apex Retail
West Gate
02.2023 - 08.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Adisha Torre
Beauty Therapies
Orchard
01.2020 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Cheryl W Wellness
Singapore
01.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Timeline
Senior Associate
Snackbox
08.2024 - Current
Sale Consultant
Apex Retail
02.2023 - 08.2024
Adisha Torre
Beauty Therapies
01.2020 - 01.2022
Customer Service Representative
Cheryl W Wellness
01.2017 - 01.2019