Celine Lai-Clement
Singapore
Summary
Experienced client services/assistant relationship manager with a proven ability to thrive in fast-paced environments. Skilled in providing support to fund managers, relationship managers (RMs), and their clients. Excellent at meeting and speaking with clients, and adept at being the liaison both internally and externally. Embraces the challenge of learning from various internal teams such as management, compliance, operations, and investment teams, as well as external stakeholders like private banks, trustees, brokerages, and fiduciary companies. Passionate about work due to exposure to different areas.
Overview
14
14
years of professional experience
Work History
Executive Manager
Catalyst Wealth Advisory Pte. Ltd.
02.2025 - Current
- Assisting Business Unit Manager in driving recruitment initiatives and activities to onboard advisors
- Identifying opportunities to improve business' policies and objectives
- Providing operational support to Business Unit Manager and the team
Client Services Manager
Banjaran Asset Management Pte. Ltd.
11.2015 - 12.2021
- Manages the client services team
- Resolve complex issues faced by the team and RMs
- Acting as Assistant RM, enhance relationship with Ultra High Net Worth/ High Net Worth and Corporate/Institutional clients
- First point of contact for client issues and enquiries
- Providing daily support to RMs and fund managers
- Work closely with internal and external stakeholders to ensure clients’ instructions are achieved
- Timely prepare credit reports and portfolio updates for clients
- Performs dealing desk function: Execution of orders on a range of products including Collective Investment Schemes, Equities, Private Equity, Fixed Income and Derivatives
- Spearhead client onboarding and periodic reviews from collection and analysis of data, to internal screening, corroboration of wealth and risk assessment/mitigation
- Ensure regulatory and documentary requirements are met (KYC, CDD, FATCA, CRS)
- Ad-hoc preparation of data and reports for audit and reporting purposes
- Introduce and implement new procedures and policies to effect regulatory changes or streamline processes related but not limited to client onboarding processes, transaction workflow and best execution policy
- Well versed in financial products knowledge and front to back workflow
Service Banker
Citibank Singapore Limited
08.2013 - 08.2015
- Day to day branch customer service and operations including KYC, client onboarding, account opening, card issues etc
- Compliance, AML and FATCA support when required
- CDD requirements are properly conducted when required, including transactional and periodic reviews on assigned clients
- Ensure proper documentation of clients' service instructions including time deposit and foreign exchange
- Assist personal bankers in execution and implementation of investment and wealth management trades
- Provide daily assistance to partnered personal bankers in their course of work
- First point of contact for client issues and enquiries
- Well versed in client retention by resolving clients’ escalations and complaints
- Participated in testing and providing feedback for bank wide projects related to front office procedures and systems
Personal Banker
Citibank Singapore Limited
05.2012 - 08.2013
- Client relationship management
- KYC and client onboarding
- Acquisition of new clients though cold calls, roadshows, referrals etc
- Sales Function: generate revenue by providing wealth management advisory including unit trusts, foreign exchange, dual currency accounts, insurance products and time deposit
- First point of contact for client issues and enquiries
- Well versed in financial products knowledge and portfolio management
- Work closely with investment consultants and treasury officers to provide financial advisory to clients
New Business Manager, SME banking
Price Solutions Pte Ltd, Standard Chartered Bank
10.2011 - 05.2012
- Client relationship management
- Acquisition of new SME clients in the commercial mortgage team though cold calls, roadshows, referrals etc
- Sales Function: Achieve sales target and generate revenue
- Experience working with property agents, developers and property valuers
- Work closely with operations, compliance and credit teams to process new commercial mortgage loans and refinancing projects
- Cross sell other products of Standard Chartered Bank including credit cards, business loans and accounts
Education
Bachelor of Business - Economics and Finance
RMIT University
01.2010
Diploma of Financial Services -
RMIT University
01.2008
GCE A-LEVEL -
St Andrew’s Junior College
01.2006
Skills
- Client Relations
- Wealth management services
- Organizational development
- Workflow management
- Internal procedures and polices management
- Front office experience in retail and private Banking, boutique funds and multi-family offices
Certification
- CMFAS MODULE 5: Rules and Regulations for Financial Advisory Service, 2009
- CMFAS MODULE 9: Life Insurance and Investment-linked Policies, 2009
- CHI: Certificate in Health Insurance, 2009
- CMFAS MODULE 1B: Rules and Regulations for Dealing in Securities (Non-SGX-ST Members), 2012
- CMFAS MODULE 3: Rules and Regulations for Fund Management, 2018
- (CACS) Paper 1: Legislation, Regulation and Industry Codes of Practice, 2019
Accomplishments
- At Citibank Singapore Limited, awarded the ARC of Outstanding Performance Individual Award in September 2014
- Pioneer employee at Banjaran Asset Management Pte. Ltd. from then a Registered Fund Management Company (RFMC) licensee and contributed to its growth to current Capital Markets Services (CMS) licensee. As sole employee in the client services team to a team of 4, instrumental in implementing procedures and changes as the company progresses.
interests
Besides spending quality time with family, I enjoy strength and conditioning training to decompress from the demands of everyday life, reading non-fictional books relating to parenting, simple psychology and economics, and anything dog related.
Languages
English
Chinese (Mandarin)
Timeline
Executive Manager
Catalyst Wealth Advisory Pte. Ltd.
02.2025 - Current
Client Services Manager
Banjaran Asset Management Pte. Ltd.
11.2015 - 12.2021
Service Banker
Citibank Singapore Limited
08.2013 - 08.2015
Personal Banker
Citibank Singapore Limited
05.2012 - 08.2013
New Business Manager, SME banking
Price Solutions Pte Ltd, Standard Chartered Bank
10.2011 - 05.2012
Diploma of Financial Services -
RMIT University
GCE A-LEVEL -
St Andrew’s Junior College
Bachelor of Business - Economics and Finance
RMIT University
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