Celine Chor
Singapore,Singapore
Summary
Resourceful and Energetic Operations Specialist well-versed in strong communications and organisation skills. With knack for seeking solutions to problems and enhancing team productivity with extensive expertise in vendor relationship maintenance, efficiency improvement, and compliance awareness. Adept at multi-tasking, leading group discussions and managing projects and led various projects that improved operational efficiency and reduced costs. Always ensuring seamless coordination and timely delivery. Known for fostering collaboration and driving continuous improvement in fast-paced environments. Skilled in logistics handling, operation tracking and reporting, and health and safety policies implementation. Proficient in Microsoft Office and Google Workspace with a strong focus on administrative support and general office maintenance. Committed to enhancing operational efficiency through strategic project planning and effective vendor negotiation.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
Work History
Workplace Operations Specialist
Ripple Markets APAC Pte Ltd
Singapore, Singapore
02.2024 - Current
- Office Management of 10,000 Sq Ft office space.
- Created programme of weekly in-office events, for Singapore office, driving office engagement.
- Lead office refresh projects in Dubai, India and Sydney offices.
- Maintaining and strengthening relationships with external suppliers.
- Managing Workplace budgets and invoicing for Singapore, Dubai and India offices.
- Activating 4 - 6 in-office catered lunches per month, and sourcing vendors.
- Designing office signage and menu's.
- Supporting Ripple Social Impact programme.
- Managing office PPM visits and repairs.
- Overseeing cleaning/housekeeping contractors.
- Providing Workplace support to offices in Dubai and India offices.
- Partnering with Leaders and Key Stakeholders to implement their requirements.
- Working with Communications team to deliver internal events, and information through internal comms.
- Orchestrated process improvements, enhancing productivity.
- Assisted in inventory control, reducing stock discrepancies.
- Managed and coordinated project tasks to meet deadlines.
- Liaised with suppliers and vendors for better contract negotiations.
- Fostered positive work environment, promoting employee satisfaction.
- Managed inventory and vendor procurement, optimising supply chain efficiency and cost-effectiveness.
- Coordinated logistics for smooth operation of daily tasks, optimising workflow.
- Responded to inquiries, providing information and assistance to team members.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Coordinated events by managing budget, logistics and event support.
Workplace Operations Coordinator
Ripple Labs Singapore Pte Ltd
Singapore, Singapore
07.2023 - 07.2024
- Office Management of 10,000 Sq Ft office space
- Provided Workplace support to offices in Singapore, Dubai, India and Sydney office
- Introduced office activations to enhance and improve workplace experience.
- Produced Workplace Handbook for Singapore Office Workplace.
- Maintained and strengthening relationships with external suppliers.
- Sourced and onboarded vendors for office lunch programmes.
- Sourced and onboarded vendors for office Wellness programmes in Singapore, Dubai, India and Sydney office.
- Produced budget for annual Workplace spend.
- Sourced office furniture for refresh projects.
- Worked with Communications team to deliver internal events, and information through internal comms.
- Lead comms for Singapore Office Slack channel
- Activated 4 - 6 in-office catered lunches per month.
- Supported all 7 ERG's with in-office events, themes lunches and office decor.
- Worked closely with IT, AV and Security teams on office events,
- Onboarding/offboarding and office maintenance.
- Collaborated with various departments to ensure smooth operations.
- Handled administrative tasks efficiently to support day-to-day operations.
- Liaised with external vendors for procurement of necessary supplies.
- Assisted in budget preparation, managing costs effectively.
- Ensured compliance with all company standards and procedures.
- Organised staff training to enhance team capabilities.
- Oversaw inventory management, reducing discrepancies and wastage.
Executive Assistant/Office Manager
Ripple Labs Singapore Pte Ltd
Singapore, Singapore
03.2020 - 07.2023
- Executive Assistant
Provide direct support to SVP & MD for APAC and MENA
Prioritize conflicting needs - handle matters expeditiously and proactively. Follow-through on projects to successful completion, often with deadline pressures
Plan and prepare information for meetings, presentations, interviews, etc.
Book and manage travel arrangements/ reservations and prepare executive expense reports - Office Manager
Manage and lead daily Office Operations to keep Singapore office operating at peak performance
Owning and managing relationships with outside vendors, including cleaning, maintenance, catering and building services
Manage and develop network of vendors and suppliers used to support facilities operations
Manage janitorial vendors including day porter, weekend cleans and night staff
Work with/manage onsite security team and liaise with building security to ensure seamless procedure for employees and guests
Ensure that office is clean and presentable at all times
Develop and assist with implementation of policies and procedures to ensure efficient and safe operation for office environment
Manage maintenance schedules to prevent downtime and maximise productivity
Support company initiatives through event organization, communication and field office implementation
Liaise with other Ripple offices to ensure consistent approach and standard of office environment.
Be point of contact for HQ for all operational requirements.
Office Manager
Deezer Singapore Pte Ltd
Singapore, Singapore
01.2018 - 02.2020
- Report to Vice President, APAC
- General up keeping and maintenance of office
- Liaison personnel between Head office and APAC region
- Assist Japan and Indonesia offices with any other ad hoc tasks as required
- Dealing with facilities issues, organizing repairs where necessary, maintaining relationship with building facilities manager
- Manage health & safety procedures and processes on behalf of HR, arranging first aid and fire safety training for staff
- Maintaining meeting rooms logistics, including booking, supplies and equipment
- Assist management with logistics of office events such as internal training, and other large meetings
- Provide HR Support for APAC region in following areas - Onboarding, work with all teams on support for new starters, Performance Reviews, Leave Administration
- Finance Support for APAC region in following areas - Approval and Consolidation Expenses, Raising and maintaining procurement and invoicing system, Assist in office Budgeting and Planning
- Coordinate and source on all office equipment, corporate gifts, merchandise and facility for APAC region
- Manage day to day operations of Singapore office by attending to calls, guests, front of house appearance, Ensuring office supplies are always maintained, Liaising with vendors in office up keeping and maintenance, Managing office security (door access, security system) and Performing Ad Hoc and miscellaneous task as required by Partners
Executive Assistant
GlaxoSmithKline Consumer Healthcare Pte Ltd
Singapore, Singapore
01.2016 - 12.2017
- Reports to SVP for Global Nutrition & Digestive Health
- Provide office management and secretarial support to SVP for Global Nutrition & Digestive Health, VP for Family Nutrition, Finance Director and Leadership Team (6);
- Excellent management of SVP's and VP's extensive appointments and schedules;
- Travel & logistic arrangements
- Handle confidential information and maintain security of executive's records and files;
- Compose correspondence on behalf of executive for distribution
- Perform onboarding duties for new joiners
- Trained new administrative staff and helped in easing new joiners in organization
- Assist in relocation of expatriate directors into Singapore ensuring seamless transition
- Processing expense claims and invoice management for department;
- Ensure smooth running of on and offsite meetings and events i.e
- Town hall, Weekly, Monthly and Quarterly Meetings;
- Liaising with senior manager regionally and globally;
- Running of personal matters of SVP's i.e., Tax related, home related
Executive Secretary
Unilever Asia Private Limited
Singapore, Singapore
06.2008 - 12.2015
- Company Overview: (Global Pond's - SkinCare)
- Reports to Global Brand Director
- Provide office management and secretarial support to Global Brand Director and team of Brand Managers (5) and Asst
- Brand Managers (4);
- Coordinate, plan and manage all overseas travel arrangements for team and business engagements;
- Ensure that team are adequately equipped for each trip;
- Effective time / diary management in scheduling of meetings and appointments within and outside of organization;
- Maintain department calendars;
- Schedule appointments, organize meetings n liaise with overseas counterparts to organize audio or video conferences;
- Assist with expenses claims reimbursement;
- Assist with Budget and project cost report tracking;
- Act as department gatekeeper for invoices, finance claims and all other administrative requirements of organization;
- Develop and maintain filing system n databases to coordinate info on processes and generate reports;
- Prepare presentation materials on PowerPoint for meeting;
- Responsible for logistic arrangement for on and off-site meetings and events;
- Organize and ensure smooth running of on and offsite meetings and events;
- Liaising with senior manager regionally and globally
- (Global Pond's - SkinCare)
Executive Secretary/Office Administrator
Crane (Asia Pacific) Pte Ltd
Singapore, Singapore
06.2002 - 06.2008
- Reports to Managing Director/Operations Manager
- Provide secretarial/administration support to MD, Accounts Manager, Operations Manager and group of Project Managers
- Generate Sales Report & Activity Reports for MD and to prepare Monthly Minutes of Meeting
- Draft correspondences and emails for MD;
- Coordinate, plan and manage all overseas travel arrangements for team as well as to coordinate for visitor's schedule;
- Office Management - maintain office and facilities services including housekeeping, safety & security, reception, mailing, stationery & printing, handling overseas shipment of equipment, repair & maintenance, recording of office assets;
- Prepare Monthly Payroll, Employment Pass, Work Permit, CPF submission, training administration for company;
- Administrate Remuneration package, Compensation and Benefits for all employees
- And maintain current Insurance scheme with Company's Insurer;
- Assist in facilitating recruitments and interviews;
- Ensure Company's server and LAN support is running smoothly
Personal Assistant
Bovis Lend Lease Pte Ltd
Singapore, Singapore
06.2000 - 06.2002
- Reports to SVP
- Provide administration support to SVP and group of Project Managers;
- Coordinate, plan and manage all overseas travel arrangements for team;
- Generate Monthly & Sales Report;
- Provide assistance with presentation in PowerPoint and tender documents;
- Office Management-includes maintaining department's facilities, reception duties, stationery & printing, handling overseas; shipment, repair & maintenance, recording of office assets
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
- Streamlined administrative processes to improve office efficiency.
- Resolved administrative issues promptly, minimised downtime in operations.
- Filed documents systematically which increased ease of access when needed.
- Prepared reports and presentations for board meetings, streamlined decision-making process.
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Ensured smooth business travel arrangements for senior management.
- Updated executive diaries with daily appointments, set reminders, and added key details.
Finance Team Secretary
Citigate Dewe Rogerson, i.MAGE Pte Ltd
Singapore, Singapore
06.1995 - 06.2000
- Company Overview: (Formerly known as i.MAGE (S) Public Relations Pte Ltd)
- Reports to General Manager
- Provide secretarial and administration support to GM and group of Consultants;
- Prepare Sales, Press, Events and Training materials for meetings and launches;
- Provide assistance to Consultants coordinate logistic for events and exhibitions;
- Minutes taking during meetings (Weekly, Monthly & Management Meeting)
- (Formerly known as i.MAGE (S) Public Relations Pte Ltd)
- Assisted in preparation of presentations for effective communication.
- Maintained confidentiality with handling sensitive documents and information.
- Archived files systematically for easy access when required.
- Provided administrative support, enhanced workflow processes.
- Prepared agendas for meetings, ensured efficient proceedings.
- Handled telephone enquiries professionally, facilitated effective communication.
- Procured office supplies as needed, ensured uninterrupted workflow.
- Completed ad-hoc administrative and secretarial tasks including scanning, photocopying and proofreading.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
Education
Diploma - Business Administration & Marketing
TMC Business School
Singapore 06.1997 - 06.1998
CBS - Secretarial Practice
ITE Bishan
Singapore 06.1992 - 06.1994
GCE 'O' Levels -
Thomson Secondary School
Singapore 01.1987 - 12.1991
Skills
- Budgeting, Forecasting and financial planning
- Purchase order management and invoice processing
- Cross-functional team coordination
- Compliance understanding
- Vendor negotiation and relationship building
- Minute taking
- Project coordination and Event planning
- COVID-19 office safety procedures
- General office administration and maintenance
- Team building coordination
Languages
English
Fluent
Chinese (Mandarin)
Native
Chinese (Cantonese)
Fluent
Korean
Beginner
Affiliations
- Swimming, yoga, reading
Accomplishments
Issued by Ripple · Dec 20222022 Q3 Regional Rockstar Award
- Associated with Ripple Associated with Ripple
- An award for exemplifying any one or more of these traits that Ripple value as an organization:
- PEER RECOGNITION: Going the extra mile to help out your peers in the region or teams across the company.
- CUSTOMER CENTRICITY: Accomplishments that have impact for our customers. Take the time to understand customers deeply, advocate relentlessly across functions and act boldly with bias for action to deliver a best in class service for our customers.
- INNOVATION - They proactively identify a new way to even better serve our customers (internal or external), or identify a creative solution when faced with a problem.
References
References available upon request.
Timeline
Workplace Operations Specialist
Ripple Markets APAC Pte Ltd
02.2024 - Current
Workplace Operations Coordinator
Ripple Labs Singapore Pte Ltd
07.2023 - 07.2024
Executive Assistant/Office Manager
Ripple Labs Singapore Pte Ltd
03.2020 - 07.2023
Office Manager
Deezer Singapore Pte Ltd
01.2018 - 02.2020
Executive Assistant
GlaxoSmithKline Consumer Healthcare Pte Ltd
01.2016 - 12.2017
Executive Secretary
Unilever Asia Private Limited
06.2008 - 12.2015
Executive Secretary/Office Administrator
Crane (Asia Pacific) Pte Ltd
06.2002 - 06.2008
Personal Assistant
Bovis Lend Lease Pte Ltd
06.2000 - 06.2002
Diploma - Business Administration & Marketing
TMC Business School
06.1997 - 06.1998
Finance Team Secretary
Citigate Dewe Rogerson, i.MAGE Pte Ltd
06.1995 - 06.2000
CBS - Secretarial Practice
ITE Bishan
06.1992 - 06.1994
GCE 'O' Levels -
Thomson Secondary School
01.1987 - 12.1991
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