Celestial Tan
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Clerk
Toys and Gift Shop
11.2019 - 01.2020
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
Retail Sales Assistant
Butter&Olive Wholesome Pastry House,Malacca
03.2022 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns and online orders.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Service Crew and Barista
Straits Bakery
04.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
A-Level - Business And Book-keeping
Pay Fong Middle School
Malacca02.2021
Skills
- Operation and Control
- Retail Management
- Excellent Math Skills
- Serve Customer Needs
- Daily Cash Management
- Mobile Devices
- Performance Improvement
- Opening and Closing Coordination
- Hospitality Service Expertise
- Resolving Complaints
- Bookkeeping
- Team Collaboration
Websites
Certification
- SINGAPORE WORKFORCE SKILLS QUALIFICATIONS License - Food Safety and Hygiene-1 [20 April 2023]
Calligraphy,Cooking,Singing and Photography
Cultivate temperament
Languages
Chinese (Cantonese)
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Service Crew and Barista
Straits Bakery
04.2023 - Current
Retail Sales Assistant
Butter&Olive Wholesome Pastry House,Malacca
03.2022 - 05.2022
Sales Clerk
Toys and Gift Shop
11.2019 - 01.2020
A-Level - Business And Book-keeping
Pay Fong Middle School
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