Cecilia Simon
Summary
Dynamic and customer-focused professional with proven success at Pizza Hut, enhancing guest experiences through exceptional service and food safety compliance. Skilled in cash handling and building strong customer relationships, consistently exceeding sales targets while maintaining a clean and organized environment. Adaptable and resilient, thriving in fast-paced settings.
Overview
17
17
years of professional experience
Work History
F&B Attendant
Pizza Hut
Ang Mo Kio
01.2020 - Current
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
Sales Assistant
Guardian
Ang Mo Kio
01.2010 - 2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Assistant
Watson
Ang Mo Kio
01.2009 - 2010
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Education
Secondary Education
Rangoon Secondary School
12.1977
Primary Education
Balestier Girls School
1969
Skills
- Food safety
- Hygiene and cleanliness
- Adaptability and resilience
- Cash handling proficiency
- Guest services
- Staff leadership
- Customer service
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Timeline
F&B Attendant
Pizza Hut
01.2020 - Current
Sales Assistant
Guardian
01.2010 - 2024
Sales Assistant
Watson
01.2009 - 2010
Secondary Education
Rangoon Secondary School
Primary Education
Balestier Girls School