Cecilia How
Singapore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
28
28
years of professional experience
Work History
HR Business Partner, Associate
WATG Singapore, Inc
03.2023 - Current
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Collaborated with leadership to assess and improve policies across board.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Director of Office Administation
WATG Singapore, Inc
01.2019 - 02.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Manage the full process of recruiting, hiring and training of team members.
- Manage performance review process and work closely with mentors in supporting employees' development and growth.
Office Manager
WATG Singapore, Inc
10.2010 - 12.2018
- Managed a highly productive Admin Team that oversees office operations that include facilities, travel management, accounting, reception and HR.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules, eg office move and renovation, annual dinners.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Head of Practice Operations
PwC Malaysia
11.2006 - 08.2010
- Reporting directly to the Leadership Team. Responsibilities include implementing initiatives & perform necessary follow up, arrange meetings and oversee all necessary preparation, communicate Leaders’ decisions and follow‑up necessary actions Preparation and coordination of high level management reports for various business and practice needs by liaising actively with Finance, IT and Human Capital Centre.
- Managing day-to-day operations which include resourcing, net investment management and secretaries/administrators
- Support the Leadership Team in preparation of the yearly business planning which includes involvement in strategies planning and implementation
- Supervise and monitor the firm’s Corporate Social Responsibilities (CSR) projects
Manager of Operations
PwC Malaysia
06.2004 - 10.2006
- Established positive and effective communication among unit staff and organization leaders..
- Managing day-to-day operations in Audit and Tax which include resourcing, net investment management and secretaries/Administrators
- Preparation and coordination of high level management reports for various business and practice needs by liaising actively with Finance, IT and Human Capital Centre.
- Management Information System (iPOWER) trainer for new joiners and existing staff for any new enhancement
- Support and monitor the firm’s Corporate Social Responsibilities (CSR) projects
Assistant Manager
PwC Malaysia
11.1997 - 05.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Preparing monthly operating reports for Audit and Tax Consulting Services.
- Arrange meetings and organizing major events in the firm like PwC Seminar, Annual dinners, Partners/Directors meetings and the twice yearly town hall meetings for Audit snd Tax Consulting Services.
- As the core support and trainer for the new management information system (iPOWER) in training 2100 users in the Malaysian firm.
- Assist in developing and maintaining the Community Outreach Programme (COP) as part the firm’s corporate social responsibility initiative.
Lecturer, Mathematics of Economics
HELP University
07.1995 - 07.1997
- Collaborated with faculty and staff to create meaningful learning experiences.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Education
Senior Professional - Human Resource
Institutre For Human Resource Professionals (iHRP)
Singapore09.2022
Specialist Diploma - Human Resource
Human Capital (Singapore)
Singapore11.2021
Bachelor of Science - Economics
University of London
London06.1995
Diploma - Economics
London School Of Economics
London12.1992
Skills
- Talent management
- Policy development
- Process improvement
- Performance management
- Training and development
- Cross-functional collaboration
- Employee engagement
- Managing Employee Relations
- Policy Implementation
- Problem-Solving
- Coaching and Mentoring
- Effective Communication
ACCOMPLISHMENTS
Chartered WATG Toastmasters Club in 2012, assumed the President role from 2012-2014; delivered over 30 speeches; took part in area and division speech competition.
Toastmasters credentials:
- Advance Communicator
- Effective Coaching, Level 5
- Dynamic Leadership, Level 2
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
HR Business Partner, Associate
WATG Singapore, Inc
03.2023 - Current
Director of Office Administation
WATG Singapore, Inc
01.2019 - 02.2023
Office Manager
WATG Singapore, Inc
10.2010 - 12.2018
Head of Practice Operations
PwC Malaysia
11.2006 - 08.2010
Manager of Operations
PwC Malaysia
06.2004 - 10.2006
Assistant Manager
PwC Malaysia
11.1997 - 05.2004
Lecturer, Mathematics of Economics
HELP University
07.1995 - 07.1997
Senior Professional - Human Resource
Institutre For Human Resource Professionals (iHRP)
Specialist Diploma - Human Resource
Human Capital (Singapore)
Bachelor of Science - Economics
University of London
Diploma - Economics
London School Of Economics
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