Ceara Chia Pei Qi

Professional Achievements:

• Business Development: Increased client base through proactive identification of new business opportunities via market research and networking.
• Leads Management: Effectively managed and nurtured leads from various sources (company website, Google SEO, XiaoHongShu, phone calls, and emails), ensuring prompt and accurate responses.
• Sales Reports Analysis: Generated and analyzed weekly and monthly sales reports to inform strategic decision-making.
• Staff Training: Conducted training sessions for new staff, facilitating a smooth onboarding process.
• Client Relationship Building: Built strong relationships with clients, resulting in increased customer satisfaction and repeat business.
• Contract Negotiation: Successfully negotiated contracts with key stakeholders, securing favorable terms and establishing long-term partnerships for the company.
• Pass Application Expertise: Proficient in handling the application processes for various passes under MOM and ICA, including SPR, EntrePass, ONE Pass, PEP, EP, SP, WP, DP and other relevant visas.
• Revenue Generation: Developed and executed targeted sales strategies, leading to significant revenue growth and expanded market share.
• Sales Achievements:
  2022:Contributed to 50% of the company's total revenue.
  2021:Achieved sales equivalent to 45% of the company's revenue.
• Revenue Growth: Increased SPR sales revenue from 5% to 20% within a year.
  Contributed to a 50% increase in EntrePass deal revenue.
  

• Customer Interaction and Supplier Liaison: Handled customer inquiries and liaised with suppliers to ensure effective communication and service delivery.
• Service Schedule Management: Arranged, tracked, and updated servicing schedules for clients.
  Issued quotations and reports related to service schedules.
• Order Processing: Raised delivery orders, purchase orders, and cash invoices as part of the sales process.
• Document Preparation: Prepared documents and reports as per customer requests.
  Submitted documents to government agencies as required.
• Walk-in Customer Handling: Assisted walk-in customers, providing information and support.
• Sales Support: Managed ad-hoc sales support duties and handled incoming calls.
  Reported directly to the director, attending duties assigned by the director.
• Client Service Analysis: Analyzed client service history to enhance customer relationships and satisfaction.
• Meeting Attendance: Attended meetings with customers to discuss service requirements and address any concerns.
• Task Management: Kept track of daily job completion, ensuring tasks were executed in a timely manner.

• Payroll Management: Administered payroll for part-time staff, ensuring accuracy and timeliness.
• Daily Reporting: Summarized and updated daily reports on Shangri-La's intranet, providing key information to the management team.
• Operations Support: Executed various duties as assigned by the Operations Manager, contributing to the smooth operation of events and banquets.
• Service Leaders Support: Provided support to service leaders, offering assistance in various aspects of banquet operations.
• Customer Service: Engaged in customer service activities, ensuring a positive experience for guests attending events.
• Concierge Assistance: Collaborated with the concierge team to enhance guest services during events.
• Additional Support: Offered support to various departments, demonstrating flexibility and adaptability in fulfilling tasks.