CAI TONG CHANG
Johor Bahru,01
Summary
1)Professional salesperson with extensive experience in customer service. Try best to solve issues encounter.
2) Experienced purchaser with strong experience procurement and supplier management. Successfully negotiated favorable terms and streamlined purchasing processes, ensuring continuity and cost-effectiveness. Demonstrated good strategic sourcing capabilities. Also manage the arrival time of goods to ensure that each item has enough inventory to support the expected sales volume.
Overview
5
5
years of professional experience
Work History
Salesperson
VIVA NUEVA PTE LTD
03.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Online Reseller Purchaser
SEMUT DIDIK SDN BHD
12.2019 - 03.2023
- Streamlined vendor selection process by creating standardized evaluation criteria based on price, quality, reliability, and other factors pertinent to organizational objectives.
- Processed requisitions and purchase orders for supplies and equipment.
- Supported company growth by identifying new suppliers and diversifying supply chain options.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Collaborated with team members to develop innovative solutions for addressing common issues faced by online resellers, streamlining processes and improving overall efficiency.
- Managed cargo shipping time to ensure goods can arrive without interruption.
- Participated in inventory management initiatives, optimizing stock levels to minimize carrying costs and prevent stockouts.
Education
No Degree - Secondary
SMK YUK KWAN
Malaysia12-2019
Skills
- Customer service
- Supplier management
- Sourcing strategies
- Competitive sourcing
- Product procurement
- Problem-solving skills
- Cargo time management
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Malay
Elementary (A2)
Timeline
Salesperson
VIVA NUEVA PTE LTD
03.2023 - Current
Online Reseller Purchaser
SEMUT DIDIK SDN BHD
12.2019 - 03.2023
No Degree - Secondary
SMK YUK KWAN
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