Cathy Tan
Summary
Dynamic administrator with a proven track record of spearheading high-impact initiatives and optimizing business processes. Skilled in cultivating strategic partnerships and guiding cross-functional teams to exceed organizational objectives. Leveraging exceptional critical thinking and problem-solving abilities, I drive innovation and sustainable growth.
As a proactive team leader, I excel in enhancing operational efficiency and streamlining workflows. Committed to empowering staff through targeted training, ongoing support, and morale-boosting strategies, I strive to elevate team engagement and performance to new heights.
Overview
18
18
years of professional experience
1
1
Certificate
Accomplishments
- Supervised team of 4-6 staff members.
- Successfully improved Home Medical service admission rate by refining existing workflow and implementing timely intervention steps.
- Cross Departmental collaboration in the successful planning and launch of the Caregiving Conference in 2023.
Work History
Senior Executive and Team Lead
Home Nursing Foundation
07.2022 - Current
- Leadership & Management: Led a team of 4 in overseeing Home Medical (HM) service operations, focusing on client relationship management and stakeholder engagement to ensure high-quality service delivery.
- Data Analytics & Optimization: Conducted comprehensive data analyses to assess demand and supply for HM services, collaborating with management to enhance resource utilization and improve patient care outcomes.
- Liaison & Coordination: Served as the primary liaison with outsourced laboratory service providers and locum doctors, effectively managing contractual agreements and service-related issues to ensure seamless operations.
- Multi-Disciplinary Engagement: Planned and oversaw the scheduling and engagement of key stakeholders for multi-disciplinary reviews, home visit audits, and meetings, also acting as the secretariat for these sessions to facilitate productive discussions.
- Continuing Professional Events (CPE) Management: Coordinated CPE activities, including speaker engagement, event publicity, participant attendance, and online meeting logistics, while gathering feedback to enhance future events.
- Corporate Secretariat: Previously served as the Corporate Secretariat, managing EXCO, Board of Management, and Annual General Meeting (AGM) proceedings, which included the preparation of management reports and approval papers. Actively mentored colleagues in this role to ensure knowledge transfer and continuity.
- Call Centre Management and Home Care Admission: Previously led a team of 4 in the HNF Call Centre, liaising with outsourced service providers on contract management. Also oversaw the onboarding process for home care clients, ensuring a smooth transition and comprehensive support for new admissions.
Senior Executive
Mount Alvernia Hospital
06.2021 - 03.2022
- Spearhead the Department's digitalization project and successfully implemented the electronic archiving of doctors' p-files
- Cultivated a culture of continuous improvement by promoting open communication channels for doctors' feedback within the organization especially in the streamlining of COVID-19 protocol and restrictions within hospital premise.
- Main administrative support to Hospital Executive Team as secretariat to the Medical Advisory Board (MAB), Credentials Committee and Continuing Medical Education Committee
- Main liaison between doctors and Hospital to ensure and maintain positive communication and relationship
- Led and managed the accreditation of doctors, the planning and organization of CME events and symposiums as well as Peer Review Learning meetings
- Supported HOD in refining key department workflows and projects such as robotic credentialing and distribution of Care Packs to Hospital staff during World Health Day 2022.
Senior Executive
Duke-NUS Medical School
06.2019 - 03.2021
- Provided high-level administrative support to the Vice Dean and Senior Vice Dean in the Office of Education, managing complex calendars, scheduling meetings, and ensuring efficient time management. Processed expense and travel claims for both the Vice Dean and Senior Vice Dean, maintaining accuracy and compliance with institutional policies.
- Served as the administrative lead for Year 2 curriculum planning, collaborating with faculty to ensure a cohesive educational experience and timely implementation of course materials.
- Managed the faculty appointment process at the department level, coordinating recruitment efforts, organizing interviews, and assisting in onboarding new faculty members.
- Successfully hosted and coordinated visits from international guests to the Office of Education, ensuring a welcoming experience and promoting collaborative opportunities.
Education Senior Executive
National Cancer Centre
05.2014 - 05.2019
- Partnered closely with key appointment holders and diverse stakeholders to drive education initiatives within the Oncology Clinical Programme, fostering strong relationships to ensure alignment with institutional goals and objectives.
- Played a pivotal role in supporting the Director of Education in the successful launch of the HaPEE (Harvard Macy Institute Program for Clinical Educators) Program within SingHealth. Collaborated with partners from NHG and the Harvard Macy Institute to enhance clinical education and teaching methodologies across the network.
- Contributed to the development, approval, and launch of a postgraduate fellowship program, securing philanthropic funding to support the initiative. This program significantly enriched the educational offerings available to emerging oncology professionals.
- Managed key performance indicator (KPI) reporting for Medical Education, ensuring accurate and timely data collection and analysis. Developed comprehensive reports that informed strategic decision-making and highlighted the impact of educational initiatives.
- Oversaw the data management processes for doctors teaching in medical schools, maintaining a robust database that tracked faculty engagement and educational contributions. This effort facilitated continuous improvement in teaching quality and curriculum development.
Residency Programme Coordinator
National University Health System
02.2012 - 03.2014
- Programme and budget management for surgical and medical residency programs
- Worked with various HODs and Clinical Departments in securing cubicle space for residents
- Hosted Resident Fairs and Tea Sessions for prospective residents.
Secondary School Teacher
Ministry of Education
01.2007 - 12.2010
- Taught General Science, Chemistry and Biology to secondary school students across levels and streams.
- Led the Life Sciences Program for Lower Secondary students.
- CCA teacher for the School's Band and led the CCA group on outdoor performances and competitions.
- Active Partner with Singapore Science Centre to provide educational and interesting science workshops to enhance education experience for students.
- Worked with an external company to develop a game kit on Periodic Table and showcased the game to other Schools.
Education
Bachelor of Science - Biomedical Sciences
National University of Singapore
Singapore05.2005
Graduate Diploma in Education -
National Institute of Education
01.2006
No Degree - GCA A Levels
National Junior College
Singapore, Null, Singapore12.2001
No Degree - GCE O Levels
CHIJ ST. Nicholas Girls' School
Singapore, Null, Singapore12.2000
Skills
- Presentation and Excellent Communication skills
- Data Analysis
- Operations Management
- Staff Management, Performance Evaluation and Performance Review
- Customer Service and Customer Relationship Management
- Agile Project Management
- Administrative Support and Management
- Program Management
- Cross-functional Team Coordination
Certification
- Google AI Essentials, 11/2024
- Google Foundations of Project Management, 10/2024
- Data Analytics Using Power BI, SMU, 10/2023
- Certified ScrumMaster, NUS ISS, 02/2022
- Applied Business Analytics, MITx, 01/2021
Affiliations
- Scrum Alliance
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
References
Please contact me for details of my references
Hobbies and Interests
- Learning
- Astrology
- Travel
- Spending time with furkids
Similar Profiles
Hongyan LiHongyan Li
Care Service Employee at Australia Nursing Home Foundation Nursing HomeCare Service Employee at Australia Nursing Home Foundation Nursing Home
Yeonju HanYeonju Han
Care Worker at Australian Nursing Home Foundation Bernard Chan NuCare Worker at Australian Nursing Home Foundation Bernard Chan Nu
Ching Tung Joyce, TangChing Tung Joyce, Tang
Registered-nurse at Australian Nursing Home FoundationRegistered-nurse at Australian Nursing Home Foundation