Catherine Chen Bao Chong
Kulai
Summary
Dedicated Dental Assistant and Receptionist with a proven track record at Royce Dental Surgery, adept in dental terminology and patient care. Excelled guiding patients through orthodontic processes, significantly enhancing patient experience. Skilled in appointment scheduling and insurance coordination, demonstrating exceptional phone etiquette and collaborative abilities.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Royce Dental Surgery
03.2022 - Current
- Greet patients, check them in, and ensure accurate patient records are maintained in the database.
- Schedule patient appointments, confirm appointments, and reschedule as necessary.
- Answer multi-line phone system, manage patient inquiries, and direct calls appropriately.
- Process insurance claims, verify coverage, and provide patients with accurate treatment estimates.
- Maintain patient accounts, handle billing inquiries, and process payments.
- Collaborate with dental team members to ensure smooth patient flow and excellent care delivery.
- Coordinating the scheduling of orthodontic procedures. ensure patients understand their treatment plans, manage follow up appointments, and collaborate with the orthodontic to ensure timely and effective care.
- Managed patient check-in and check-out processes, verifying insurance information and collecting co-pays.
- Coordinated with insurance companies to resolve billing discrepancies and obtain pre-authorization.
- Scheduled follow-up appointments and maintained appointment calendar for multiple dentists.
- Provided administrative support to the dental team
Dental Assistant
Inspired Yap Dental Clinic
01.2021 - 02.2022
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments and required materials for dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Education
No Degree - O Level
SMK SULTAN IBRAHIM
Malaysia12-2016
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Guide patients through the orthodontic process, explaining treatment options, financial estimates
Additional Information
I'm willing to learn, good at applying the knowledge and skills I have learned in dental in recent years. I'm looking for a higher paying job to supplement my family's financial situation. My English level is not high but I have no problem with basic communication and explaning dental knowledge to patients.
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Dental Receptionist
Royce Dental Surgery
03.2022 - Current
Dental Assistant
Inspired Yap Dental Clinic
01.2021 - 02.2022
No Degree - O Level
SMK SULTAN IBRAHIM
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