Catherine Yeow
Summary
Catherine demonstrated competence in every role assigned. She has consistently processed cases within required timelines, responded efficiently to requests and enquiries. Managed task and responsibilities beyond her abilities to ensure task are inline to procedure. Additionally, Catherine has contributed to UAT for organizations and provided guidance to new team members. Catherine is able to handle challenging situation and has received several compliments from members of the public. Catherine had shown willingness to go beyond her duties to support the team's objectives.
Overview
15
15
years of professional experience
Work History
Associate
NETS
02.2025 - Current
- Handle emails prompt by providing accurate and timely information, solutions and resolutions to banks and consumer on dispute and resolutions
- Respond to partners/banks/consumers queries and concerns with the aim of achieving dispute resolutions
- End to end follow up with impacted parties to resolve issues related to NETS services
- Ensure data entry accuracy and completeness of information
- Monthly reporting preparation to HOD, NETS partners and local government agencies
- Participate in UAT for new NETS services launch
- Participate in Internal/External audit by providing information as requested within timeline
MX13
Ministry of Manpower
09.2020 - 01.2025
- Processing of FDW levy request and reinstatement request
- To assess and granting of levy to eligible employers
- Email handling of employers/business companies on levy enquiries and request
- Reason for Leaving: No career progression
Executive Officer 2
Central Provident Fund Board (CPF Board)
09.2019 - 08.2020
- Develop test scenarios
- Develop test cases
- Testing of Application
- Raise defects of Application
- Retesting of defects
- Working on SOP
- Prepare daily status report for Careshield Life Scheme
- Assisting on superiors in handling daily adhoc duties
- Handling incoming calls from members
- Reason for leaving: Contract ending soon and seeking for new advancement in administrative related roles
Executive Officer
Central Provident Fund Board (CPF Board)
08.2011 - 10.2016
- Processing of all Government Paid Leave Schemes Applications (E.g
- Maternity Leave, Child Care leave, Paternity Leave, etc) on both queried and appeal cases
- Answering of call enquiries
- Handling/Responding to emails
- Running daily statistics report
- Testing of applications (User Acceptance Testing)
- Disbursement of payout for paid leave schemes
- Making arrangement for meetings, events planning (committee level) and any Ad-Hoc duties assigned
- Reason for Leaving: Follow Spouse for overseas job posting
Associate Test Analyst
Singapore Exchange (Client of HiSoft Technology International Ltd)
04.2011 - 06.2011
- Develop test scenarios
- Develop test cases
- Testing of Application
- Raise defects of Application
- Retesting of defects
- Prepare daily status report
- Project Tested: Network Gateway and Pre-Trade Risk Control
- Reason for Leaving: Contract ends
Quality Assurance Test Analyst
Bank Julius Baer
01.2011 - 03.2011
- Develop test cases
- Testing of Application
- Raise defects of Application
- Retesting of defects
- Prepare daily status report
- Project Tested: eBanking 0.75 and eBanking 1.0
- Reason for Leaving: Contract ends
Quality Assurance Test Analyst
International SOS
08.2010 - 12.2010
- Develop test cases
- Testing of Application
- Raise defects of Application
- Retesting of defects
- Prepare daily status report
- Project Tested: New Case 10.0 VOB Template and USM Migration
- Reason for Leaving: Contract ends
Quality Assurance Test Analyst (Internship)
04.2010 - 07.2010
- Develop test cases
- Testing of Application
- Raise defects of Application
- Retesting of defects
- Prepare daily status report
- Project Tested: Utilization Management Application and Tricare Enrollment Application
- Reason for Leaving: Internship ends
Education
Some College (No Degree) - Information Technology
Temasek Polytechnic
01-2010
Higher Nitec in Business Information Technology
Clementi ITE
01-2007
Nitec in Office Skill
Clementi ITE
01-2004
Skills
- Customer service
- Leadership qualities
- Customer engagement
- Complex Problem-solving
- Courteous and professional
- MS office
- Collaborative teamwork
- Friendly and helpful
- Team cooperation
- Strong communication and interpersonal skills
- Goal driven
Timeline
Associate
NETS
02.2025 - Current
MX13
Ministry of Manpower
09.2020 - 01.2025
Executive Officer 2
Central Provident Fund Board (CPF Board)
09.2019 - 08.2020
Executive Officer
Central Provident Fund Board (CPF Board)
08.2011 - 10.2016
Associate Test Analyst
Singapore Exchange (Client of HiSoft Technology International Ltd)
04.2011 - 06.2011
Quality Assurance Test Analyst
Bank Julius Baer
01.2011 - 03.2011
Quality Assurance Test Analyst
International SOS
08.2010 - 12.2010
Quality Assurance Test Analyst (Internship)
04.2010 - 07.2010
Some College (No Degree) - Information Technology
Temasek Polytechnic
Higher Nitec in Business Information Technology
Clementi ITE
Nitec in Office Skill
Clementi ITE
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