CATHERINE PALACIO

• Seconded by PeopleBank Singapore Pte Ltd
• Deployed at Salesforce Singapore Pte. Ltd. as Project Manager handling payroll project integration through Workday and ADP GlobalView (Go Live: Sep 2023)
• Tracks project RAID (Risks, Actions, Issues and Decisions) by providing analysis to mitigate identified tasks, and ensure project success
• Collaborates with key stakeholders, project team, and payroll vendor to establish project goals, schedules and budgets
• Develops and maintains KPI and project metrics to track project status and presents progress to project team and stakeholders
• Lead regular progress meetings with project team and payroll vendor ensuring

• Managed ASEAN implementation projects using various modules such as Payroll, eClaim, eLeave, and eTimesheet
• Acted as the primary point of contact for clients throughout implementation phase till closure
• Managed multiple complex projects simultaneously
• Conducted configuration, review and parallel testing to ensure the quality of deliverables before handing over to operations for live runs
• Worked with different teams to design, test and develop localization and customization of payroll requirements
• Collaborated with different payroll partners in various locations to gather and deliver the requirements needed in implementation
• Knowledgeable in different platforms of payroll systems (ADP Streamline, ADP Celergo, Workday, and cloud-based internal system)
• Acted decisively on challenging situations based on information provided by clients to ensure meeting project timelines
• Coordinated with different stakeholders (sales, payroll vendors, and partners for the projects) to drive resolution and provide relationship management with the clients

· Assisted team to ensure timely delivery of payrolls and billings

• Worked with consultants to verify payroll data and clarify billing matters
• Managed over 700+ contract employees’ payroll and billing distributed to different companies in Singapore
• Performed and validated monthly and weekly payroll and billing
• Achieved 100% accuracy with peer checking on every report
• Prepared payment voucher for GIRO/online and cheque payments
• Processed and validated IR21, NS Claims/Reservist documents for submission
• Responded to operations, clients, and employees queries

• Handled end-to-end payroll activities for ASEAN accounts (Philippines, Thailand, and Singapore)
• Moved to EMEA team to handled IBM UK payroll processing activities focusing on International Assignment employees
• Participated in weekly calls in global and management team updates/issues/concerns and achievements of the payroll team
• Initiated process improvements to ensure the quality and accuracy of the payroll is timely delivered
• Ensured Sarbanes-Oxley Act and participated in all internal and external of company audits
• Trained payroll processes in Portsmouth, UK for the transition of process to Manila (Oct 2012)

• Handled end-to-end payroll activities for 7,000 employees
• Worked closely with payroll vendor (ADP) to ensure the payroll instructions have been captured correctly
• Validated full-cycle of payroll reports from main run, bank file, statutory and general ledger reports
• Verified all payroll-related accounting records to check for arithmetical accuracy, completeness and compliance of regulations

• Handled end-to-end payroll activities for 6 countries in APAC (Australia, New Zealand, Hong Kong, Malaysia and Singapore) using cloud-based system
• Worked closely with country HRs to ensure the payroll instructions were processed accurately and timely
• Validated and performed payroll inputs, output, posting, bank upload, and statutory payments, including year-end activities
• Provided support and issue resolution on escalation for payroll and time management

• Handled end-to-end payroll processing with 16 clients at 22,000 employees
• Performed monthly payroll, statutory and year-end activities
• Prepared month-end reports (final reports: general ledger, pay slips, etc.)