Catherine Khoo
Singapore
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Human Resources Executive ASEAN Business Unit and Office Manager
URC Foods Singapore Pte Ltd (Jack 'N Jill Singapore)
Singapore
03.2019 - 07.2024
- Office Management 50% - Inspection for Singapore Vehicle and Renewal of vehicle insurance
- Assist with government reporting, compliance activities and any government paperwork where needed
- Contract & Corporate Governance Management Work; including assistance of the confidentiality and integrity of the contracting process and upkeeping of corporate governance and portfolio entities within the company - Procurement process for Request for Quotation (RFQ), Request for Proposal (RFP), creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed
- Conduct research on available vendors to determine which vendors offer the best pricing and product/service quality
- Managing vendors and contractors for renewal of contracts, billing and servicing
- Responsible for the management of building and floor access for new employees as well partnering IT and Talent Development team on onboarding and offboarding process for new or existing employees
- Manage Practice for Fire Precautions, Safety Health Management system
- Manage relationships with external partners, e.g., building management, vendors for storage, cleaning, catering and other office-related activities and needs
- Stakeholder Management and promote ESG initiatives and progress transparently to build trust and credibility HR Functions 50% - Employee Rewards, Engagement & Benefits Administration, Statutory Compliance - Coordination in renewal of Benefits: Health Insurance and Work Injury Compensation Act (WICA)
- Assist with the overall HR strategies, initiatives, policies and processes through implementation and maintenance of employee handbooks, organisation charts - Nurture a positive working environment by bridging management and employee relations, and manage the grievance and disciplinary process when required - Manage the HRMS; payroll, CPF, income tax, leave and claims administration, and other server management and applications - Manage the performance management process, both confirmation and twice-yearly performance reviews, including salary benchmarking - Manage the learning and development, and career planning processes - Manage employee safety and welfare, including but not limited to, insurance, safe management process, business continuity plans, etc
- Support current and future business needs through employee engagement and motivation - Manage the administration of employee exit process - Ensure legal compliance throughout human resource management - Document HR SOPs
- Administration of NS make-up pay, Maternity, Childcare, Paternity Leave, Waiver of Levy Claims, - Manage and Upkeep Employee Rewards and Benefits Administration - Manage the full cycle recruitment process include: preparing, sourcing, screening, selecting, hiring, and onboarding
- Upkeep of personnel administration (employee details) in SAP HCM and Time management data (Annual Leave, Sick leave, Medical Claim) - Facilitate and organize annual Teambuilding for Singapore, Philippines
- Thailand, Vietnam, and Hongkong team
- Organize Leadership Conference in Singapore
- Organize ASEAN Monthly Townhall meeting
- Assist in ad-hoc duties as and when required.
Guest Service Officer
Holiday Inn Express Singapore Katong
Singapore
02.2014 - 02.2019
- Reliable, highly motivated and multi skilled
- Efficiently make reservations, answer calls/inquiries, provide reception services
- Close collaboration will all employees and outsourced staff to create a "WOW" experience in meeting the needs of our guest throughout their stay
- Competent in using OPERA PMS V5
- To provide efficient and execute a smooth arrival and departure for all guests
- Enrolment for IHG Rewards Club members and offer to accelerate their membership
- Offer concierge and baggage services
- Upsell the Great Room Bar & Deli
- Manage effectively all group reservations (Corporate, Travel Agent Groups) upon Checkin and Check-out.
Sales Account Manager
Caltex Philippines
- 01.2013
Education
Bachelor of Social Science in Psychology -
Philippine Normal University
Ermita Manila, Philippines05.2006
Skills
- HR Operations
- Statutory compliance
- Employee Engagement & Welfare
- Recruitment/Talent Acquisition
- Proficient in using Microsoft Office
- SAP HCM
- Workday
- Project Management
- Strong administration skills
- Employee Relations
- Compensation Structuring
- Policy Implementation
- Workers Compensation
- Payroll Administration
Accomplishments
- Business Unit Employee of the Year 2022 Jack 'N Jill Singapore
- Successfully managed and improved the employee healthcare benefits by getting HMO provider for Jack 'N Jill Singapore
- Managed office budgets and expenses, achieving 50% reduction in cost while maintaining high standard for year 2021 to 2024.
Trainingandlicense
- NTUH-SFSHRPI-22-0660, NTUC Leaning Hub, Human Resource Practices and Implementations Strategies L4
- NTUC U SME Branch Officials Training Programme, A Strong Labour Movement & Industry and Jobs Transformation (including Human Resource Learning Journey), Handling Workplace Harassment - Legislations & Rights, Harness Mental Wellness in Stressful Situations at the Workplace, Understanding & Applying Employment Act, Labour Laws and Dispute Settlement, Understanding Fair & Progressive Employment Practices
Personal Information
Nationality: Singapore Citizen
References
Available Upon Request
Languages
English
First Language
Chinese (Mandarin)
Elementary
A2
Japanese
Elementary
A2
Timeline
Human Resources Executive ASEAN Business Unit and Office Manager
URC Foods Singapore Pte Ltd (Jack 'N Jill Singapore)
03.2019 - 07.2024
Guest Service Officer
Holiday Inn Express Singapore Katong
02.2014 - 02.2019
Sales Account Manager
Caltex Philippines
- 01.2013
Bachelor of Social Science in Psychology -
Philippine Normal University