HUANG WANHUA
Summary
Strong worker with 7 years of experience in Delta Family. Able to handle diverse job requirements and meet company goals. Consistently looks for ways to personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping customers satisfied with fast, accurate deliveries.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SIN CUS EXP SPC MANDARIN
Delta Air Lines, Inc.
02.2017 - Current
- Being a SME assisting Language and SSS/PSS Team. Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Trained new personnel regarding company operations, policies and services. (Trained the new Customer Specialist in Mandarin Team in 2023)
- Cross-trained and backed up other customer service business unit. (ACE Rover of the Customer Experience Class 117 in SIN on 16Oct2023. Class 119 on 08May2024 tille now )
- Have been Nominated for Chairman's Club 2023 and 2024
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service
GPS Global Alliance Property PTE LTD
10.2015 - 04.2016
- Handle incoming calls and enquiries
- Suggesting information and services
- Complete supporting paperwork and data entry as required.
Admin clerk
EP ONE MANPOWER PTE LTD
06.2015 - 09.2015
- Coordinating work between branches
- Day to day phone/walk-in sales enquiries
- Data entry
- Training and counseling of foreign domestic workers.
Managing Partner
HBN Trading
07.2005 - 04.2015
- Day to day operations for retail outlet
- Travel overseas for procurement of goods
- Coordinate with logistics company and overseas supplier for timely delivery of goods.
Education
Associate of Arts - Interior Design
Raffles College of Higher Education
Singapore12.2002
Computer Science
Shenzhen Xinsha Vocational & Technical School
China07.1998
Shenzhen Futian Middle School
China09.
Skills
- Customer Service
- Fluent in Mandarin/Cantonese/English
- Training experience
- Performance Improvement
- Relationship Building
- Mature and friendly personality with the ability to work independently
- Empathy Display
- Problem-solving skill
Personal Information
- Date of Birth: 01/21/80
- Gender: Female
- Nationality: Singaporean
- Marital Status: Married
Hobbies and Interests
- Travelling
- Hiking
- Playing an instrument
Certification
- Certificate of Appreciation /ACE Rover of the Customer Experience Class 117 in SIN on 16 October 2023
- Gold Award of Excellent Service Award 2019
- Silver Award of Excellent Service Award 2018
love travel, spending time with my family,
Love travel, share a beautiful connection. Take me to places i have never been before, fill my heart with unforgettable moments, and create memories that last a lifetime. Spending time with my family is a precious gift we give to ourselves. Whether it's sharing laughter around the dinner table, going on adventures, or simply sitting together in comfortable silence, these moments create lasting bonds. Cherish them, for family is where love begins and never ends.
Timeline
SIN CUS EXP SPC MANDARIN
Delta Air Lines, Inc.
02.2017 - Current
Customer Service
GPS Global Alliance Property PTE LTD
10.2015 - 04.2016
Admin clerk
EP ONE MANPOWER PTE LTD
06.2015 - 09.2015
Managing Partner
HBN Trading
07.2005 - 04.2015
Associate of Arts - Interior Design
Raffles College of Higher Education
Computer Science
Shenzhen Xinsha Vocational & Technical School
Shenzhen Futian Middle School
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