Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Catherine Ang Wei Leng

Catherine Ang Wei Leng

Operation, Manager

Summary

Highly motivated and results-driven professional with a strong background in Operations, Sales/Customer Service, and Engineering. Proven ability to lead cross-functional teams in fast-paced environments while leveraging analytical insights to develop and implement strategic plans that drive performance and efficiency. Adept at problem-solving, process optimization, and aligning team efforts with organizational goals. Seeking a challenging role that allows me to apply my diverse skill set to contribute meaningfully to company success.

Overview

17
17
years of professional experience

Work History

Operation Manager

Turbine Overhaul Services
04.2024 - Current
  • Partnered with Engineering, Supply Chain and Leadership Teams to deploy aftermarket growth initiatives for GTF HPTV introduction
  • Consolidated inputs from cross-functional teams and translated operational data into executive-level updated on cost and delivery
  • Developed comprehensive training programs for hourly staff, enhancing team performance and skill sets to reduce flight risk to 30% to 0%
  • Implemented risk assessment procedures to minimize potential disruptions across all areas of operation
  • Introduction of innovative process improvement initiatives to improve overall productivity. Led in technology insertion for Auto blasting and PLC blasting machines
  • Develop talent and succession plans for leadership continuity and team stability
  • Mentored junior staff members through hands-on guidance in daily tasks as well as career development goals

Senior Cell Leader

Turbine Overhaul Services
11.2021 - 04.2024
  • Manage operations key performance metrics such as On-Time Delivery (OTD), Cost Per Hour (CPH), operation efficiency (HPP & Utilization), Cost Of Poor Quality (COPQ), and Net inventory Turnover (NITO) for HPT and HPC Vane
  • Led in various cost-reduction and improvement projects to improve operational efficiency, quality and safety
  • Led in VSM to improve production efficiency for 20% production growth.
  • Collaborated with engineering to develop capability for production growth and efficiency
  • Led in HPP and achieved 102% operational efficiency
  • Co-Lead for Employee Engagement

Senior Cell Leader

Component Aerospace Singapore
01.2017 - 11.2021

Develop training plan for employees and coach potential employees

  • Manage operations key performance metrics such as on-time delivery, return of sales, internal & external customer satisfaction for tubes
  • Crisis management through manpower deployment
  • Developed new products for business growth
  • Focus on process improvement to optimize operational performance (Quality, Hour Per Piece, margin and etc.)
  • Responsible for on-time delivery monitoring and reporting
  • Led VSM and Kaizen events
  • Led 3P event to combine 3 cells into 1 using Digital Twin Flexsim modeling
  • Co-Lead APEA for digitalization in Flexsim modeling
  • Establishing Hour Per Piece using Qlik sense

Production Controller

International Aerospace Tubes – Asia & Component Aerospace Singapore
01.2015 - 12.2016
  • Developed and maintained sales for finance and inventory plan
  • Coordinated alignment between customer service, operation, materials, and finance to execute against monthly and annual sales plans
  • Support Materials team on inventory turn plan
  • Co-ordinate with customer service and operation to priorities critical orders
  • Achieved on-time delivery, annual sales plan and customer satisfaction

Customer Account Manager

International Aerospace Tubes – Asia & Component Aerospace Singapore
02.2013 - 12.2016
  • Identify potential new customers and new products for business growth
  • Analyze existing customers for sales growth
  • Co-ordinate customer's visits and manage customer's complaints
  • Maintain customer relationship and customer critical order
  • Establish customer service standard work
  • Handles audits and implement corrective action to findings
  • Evaluate financial aspects of new and existing products
  • Prepare monthly and quarterly sales performance review
  • Prepare annual, 5 years & 10 years sales plan
  • Generated $170k annual sales for a high value product, improved its yield rate and customer satisfaction
  • Led a team to evaluate product financial performance and established a pricing structure for a products portfolio that improve EBIT by $250K
  • Achieved on-time delivery plan and customer satisfaction

Engineer

International Aerospace Tubes – Asia
07.2010 - 01.2013
  • Develop products and new repair methods for aircraft engine components
  • Review technical data and processes to ensure compliance with requirements
  • Provide technical advisory and engineering support to operation
  • Achieved reduction on cost of poor quality by 10% using ACE tools and improved customer satisfaction and on-time delivery

Assistant Engineer

ST Electronic (Info-Comm Systems)
01.2009 - 06.2009
  • Assist Project and senior engineers to liaised with contractors and attend onsite supervision.
  • Achieve and complete task accordingly
  • Perform technique calculations and determines the safety factor of the structure.
  • Perform 3D drawing using SolidWorks and produce technical drawing for manufacturer.
  • Apply Finite Element Methods using CosmosWorks to determine stress concentrations and failure load.
  • Internship

Education

Master of Business Administration -

University of Adelaide
03.2018

Bachelor in Mechanical Engineering - Aeronautical Engineering

Nanyang Technology University
07.2010

Diploma in Quality Management and Engineering -

Ngee Ann Polytechnic
04.2007

National ITE certificate in Electronic-Computer Technology - undefined

Institute of Technical Education (Balestier)
12.2003

Skills

Analytics and Modeling

Qlik Sense

PowerBi

Flexsim

Project & Business Tools

MS Excel

Powerpoint

Language

English: Written and Spoken

Chinese: Written and Spoken

Others

Class 3 driving license

References

Bin Abdul Rahman, Abdul Hadi (SGP)

Operation, Senior Manager

Email: hadi.abdulrahman2@prattwhitney.com

Contact: +65 9815 5656

Timeline

Operation Manager

Turbine Overhaul Services
04.2024 - Current

Senior Cell Leader

Turbine Overhaul Services
11.2021 - 04.2024

Senior Cell Leader

Component Aerospace Singapore
01.2017 - 11.2021

Production Controller

International Aerospace Tubes – Asia & Component Aerospace Singapore
01.2015 - 12.2016

Customer Account Manager

International Aerospace Tubes – Asia & Component Aerospace Singapore
02.2013 - 12.2016

Engineer

International Aerospace Tubes – Asia
07.2010 - 01.2013

Assistant Engineer

ST Electronic (Info-Comm Systems)
01.2009 - 06.2009

Bachelor in Mechanical Engineering - Aeronautical Engineering

Nanyang Technology University

National ITE certificate in Electronic-Computer Technology - undefined

Institute of Technical Education (Balestier)

Master of Business Administration -

University of Adelaide

Diploma in Quality Management and Engineering -

Ngee Ann Polytechnic
Catherine Ang Wei LengOperation, Manager