CASSANDRA SEOW
Hospitality Professional
Summary
Residence management professional with a proven track record of overseeing residential operations and maintaining exceptional living standards. Demonstrates strong expertise in team collaboration, effective communication, and problem-solving, with a clear focus on operational excellence and resident satisfaction. Achieved 110% of Gross Operating Profit (GOP) through strategic yield management and stringent room inventory control. Successfully leads and oversees a team of more than 30 team members, fostering a positive, collaborative, and high-performance work culture while driving staff engagement and operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Residence Manager
THE ASCOTT LIMITED
01.2021 - 01.2026
- Refine and strengthen existing operational guidelines to operate at an optimal efficiency to save costs and increase GOP. Draw up plans and budget (revenue, operating cost, etc). Yield management. Oversees and manages all departments in the property. Responsible for fire regulations, renewal of licences and other legal.
Operations Manager
THE ASCOTT LIMITED
01.2021 - 01.2020
Reservations Manager
THE ASCOTT LIMITED
01.2017 - 01.2018
- Led a team of four [4] central reservation officers to effectively carry out room reservations for 6 properties. Implemented efficient reservation processes (email templates, booking form, verbages, reports). Involved in the implementation of new Property Management System. Reviewed best practices to increase potential revenue and staff efficiency for the company.
Asst. Reservations Manager
MARINA BAY SANDS
2011 - 01.2016
- Achieved targeted service level KPIs and motivated the team to win awards such as the most improved department award for 4th Quarter 2012 and 1st Quarter 2014 (based on guest ratings), Reservations (Deluxe Category) in 2014 by AICR (Amicale Internationale des Chefs de Réception) and Silver award for Customer Experience Mystery Calling in 2015 by CCAS (Contact Centre Association Singapore). Facilitated and ensured several successful implementations of new technology systems, best practices, and new initiatives (e.g., room+ticketing package, upselling).
Front Desk Manager
MARINA BAY SANDS
01.2010 - 01.2011
Rooms Management Trainee
HYATT HOTELS & RESORT – GRAND HYATT DFW (USA)
01.2008 - 01.2009
Education
Bachelor of Business - International Hotel Management
LE CORDON BLEU
ADELAIDE, SOUTH AUSTRALIA01.2008
Diploma - Marketing
NANYANG POLYTECHNIC
SINGAPORE01.2004
Certification
WSQ in ACTA, Reservations Sales, Occupational First Aid (OFA), WSQ in Implement IncidentManagement Processes, WSQ Higher Certificate in Hotel and Accommodation
Timeline
Residence Manager
THE ASCOTT LIMITED
01.2021 - 01.2026
Operations Manager
THE ASCOTT LIMITED
01.2021 - 01.2020
Reservations Manager
THE ASCOTT LIMITED
01.2017 - 01.2018
Front Desk Manager
MARINA BAY SANDS
01.2010 - 01.2011
Rooms Management Trainee
HYATT HOTELS & RESORT – GRAND HYATT DFW (USA)
01.2008 - 01.2009
Diploma - Marketing
NANYANG POLYTECHNIC
Asst. Reservations Manager
MARINA BAY SANDS
2011 - 01.2016
Bachelor of Business - International Hotel Management
LE CORDON BLEU