Carrie Chew Ai Lin

October 2020 - April 2021

Grandee Marketing Sdn Bhd, Malaysia

Roles & Responsibilities

E-commerce:

• Source for and set up various online shopping and E-commerce platforms and /or marketplace around Malaysia and Singapore to expand the company’s business opportunities.
• Serve as the key point of contact for all the online stores and E-commerce accounts management matters. Ensure functionality of all E-stores in a daily basis.
• Prepare and upload product listing including content for various E-commerce online platforms such as Shopee, Lazada, Qoo10, social media etc.
• Responsible for all order transactions, cancellations and returns management in E-commerce system.
• Fulfillment of all e-stores’ orders. Ensure orders are well packed and collected by courier within lead time.
• To do inventorying, stocking and stocks ordering as needed.
• Perform research on the latest industry trends in E-commerce to identify new opportunities for the growth of the company’s E-commerce business.
• Provide performance reports on all the company’s online stores and E-commerce account.
• Customer service - Address to customer’s inquires, feedback and complaints.
• (MY) Supervise and monitor E-commerce support personnel.
• (MY) Provide guidance and coaching to Marketing and E-commerce whole team members during -May to Aug 2021

Office Administration and other ad-hoc duties:

• Provide general administrative support on daily operation work.
• In charge of overseeing office equipment such as conduct research and quotations comparison for office purchase, maintenance, and repair, etc.
• Liaise with Accounts Department for timely payment to vendors/ suppliers.
• Manage, prepare, and maintain proper records and files of correspondence and documents.
• Update of monthly sales report, sales order processing, invoicing, and other reports as required.
• Responsible for procurement. Sourcing for relevant and reliable vendors/ suppliers, compare and negotiate for the best deal.
• Ensure proper purchasing procedures are in place to facilitate efficient ordering and delivery.
• Any other ad-hod tasks, as and when may be required.

Roles & Responsibilities

Purchasing:

• Responsible for procurement. Sourcing for relevant and reliable vendors/ suppliers, compare and negotiate for the best deals.
• Manage good relationships with key vendors/ suppliers to maintain quality of goods, ensure satisfactory and timely response to customer’s requests.
• Attend to customer’s requirements & coordinate on the necessary support till order is fulfilled.
• Ensure proper purchasing procedures are in place to facilitate efficient orderings and deliveries.
• Create Purchase Orders (PO), track PO closure and oversee prompt issuance of POs to suppliers.
• Follow up daily processing of POs to vendors/ suppliers and ensure timely delivery.
• Maintain records of goods received and ordered.
• To monitor orders closely and to request for expedition of orders from suppliers, if necessary.
• Maintain and ensure proper filing of purchasing documents.
• Handle all other purchasing administrative works.
• Assist in planning, coordinating the activities involved in purchasing materials, delivery of products/ services according to Project and/or Logistics plan.
• Coordinate with internal logistics, delivery teams, production, and accounts receivable to process customer orders from purchasing order receipt through to invoicing and payments.
• Analyze and prepare forecast data for internal purchasing and planning ensure prompt follow-up on all requests.

Logistic:

• Logistical support for sales operations like coordinating pick-up and delivery of goods.
• Monitoring and follow up with delivery schedule.
• Arrange and coordinate logistic transportation and freight forwarding for local and oversea shipment.
• Keep track of store inventory, with incoming and outgoing goods.
• Liaise and negotiate with external parties and coordinate shipments with respective freight- forwarders/warehouse.
• Work with logistics partners to ensure shipments have proper documentation for shipping and customs clearance.
• To follow-up with any discrepancies or issues that occur during the process, ensuring that these problems are properly resolved to aid faster customer recovery.
• To liaise with respective sales team to meet any export requirement.

Basic Administration and other ad-hoc duties:

Provide general administrative and sales support to office and sales team -

• Liaise with Accounts Department for timely payment to vendors/ suppliers.
• Manage, prepare, and maintain proper records and files of correspondence and documents
• Update of monthly sales report, sales order processing and other reports as required.
• Ad hoc duties working closely with sales & marketing division.

Roles & Responsibilities

Management of inventory mix and level:

• Daily monitoring of stock level and analysis of sell-out of channel & recommend replenishment and allocation.
• To conduct data, competitor, and supplier analysis to stay competitive on E-commerce platforms.

E-commerce:

• Close coordination with E-commerce team for the initial set –up and any subsequent changes, updates, and guidelines.
• Write compelling product descriptions and related product content.
• Co-ordinate merchandising of online product range, stock management and optimization.
• Submit proposals (product’s artworks and relevant content) to e-commerce platforms.
• Work with logistic Team on stock issues, including ordering and delivery.
• Drive attainment of e-commerce sales targets.

Customer Service:

• Address to Customers enquires, feedback and complaints.
• Serve walk in customers for self-pick-up goods.
• Others ad hoc duties assigned by management.

General Office Administration:

• Provide administrative and secretarial support to the Director.
• Maintain documentation and filling system.
• Assist in preparation of meeting minutes/ reports when required.
• Complete research on behalf of Director when required.
• Monitor, track, and follow up on matters which require attention to ensure appropriate timeliness are met and actions are taken.
• Any other ad-hoc work assignment as assigned by Director.

Roles & Responsibilities

Administration:

• Provide secretarial and administrative assistance.
• Able to correspond to ingoing and outgoing email.
• Compiling and filling of all documents and invoices.
• Timely processing of invoices, delivery orders and purchasing orders.
• Ensure proper filling of all documentations.
• Liaising and coordinate with suppliers whenever its required.

Basic Account:

• Basic account, payables & receivables, and costing.
• Analysis of major expenses and provide variances reports when required.
• Prepare payment vouchers and issue manual cheque for ad-hoc requests.
• Ensure all payments are processed successfully according to the payment timelines.
• Ensure sufficient funds in bank account for all payments.
• Handling of the business petty cash.

Human Resources:

• Provide administrative support in Staff Payroll.
• Handling staff welfare and benefit administration.
• Monitor and update leave entitlements.
• Perform any ad-hoc and HR administration tasks from time to time.

Secretary:

• To coordinate, plan and arrange the schedule for the Director including setting appointments, maintaining calendar of activities and events.
• Prepare correspondence on behalf of the Director, including email replies.
• Minute general meetings when required and complete research on behalf of the Director.
• Monitor, track, and follow up on matters which require attention to ensure appropriate timelines are met and actions are taken.
• Any other ad-hoc work assignment as assigned by Director.

Roles & Responsibilities:

• Responsible for creating and maintaining a positive image of the company, through the development and implementation of an effective advertising plan.
• Negotiate prices for marketing materials/ office supplies purchased at the lowest cost and best supply.
• Take a leading role in development of new and existing suppliers to support current and long-term sourcing needs.
• In charge and responsible for general administrative function, upkeep and maintenance of office, reception, office equipment and supplies, management of vendors for IT and all office equipment.
• Handling all staff matters and address any disciplinary and grievances.
• Monitor staff attendances and update Leave Entitlements.
• Responsible for staff welfare, benefits, medical and insurance.
• Assist in recruitment process, which includes schedule for interviews, preparing job advertisements, checking application forms, short listing and selecting candidates.
• Create and setting up of all internal & external forms and system procedures in the company.
• Any other ad-hoc work assignment as assigned by Director.

Marketing and Office Administration:

• Execute the strategy and planning of marketing activities, corporate events and trade promotions.
• Design and develop marketing materials, including company identity, brochures, posters, newsletters, presentation and point of sales materials.
• Co-ordinate and execute marketing activities via social media presence on all relevant platforms.
• Ensure all press information and related photos on the online platforms are up-to-date.
• Liaise and coordinate with printing company on marketing material supplies.
• Assist in handling procurement matters on purchasing duties.
• Assist in handling new staff orientation and Staff welfare.
• Assist in other ad-hoc administrative duties such as, update contact databases, data entry, filling, and sales & project coordination.

Roles & Responsibilities:

• Manage team compliance with all company policies and procedures.
• Drive sales through action sales, promotions, and incentives targets.
• Review sales productivity and individual sales team member’s performance.
• Responsible for sales staff retention, development, and job satisfaction levels.
• Respond to customer complaints and comments/ feedbacks.
• Execute and standardized visual merchandising and in-store display set up across two outlets.
• Participate in the development and execute of merchandise strategy including promotions, seasonal buy, and new image.
• Managing stock levels and making decisions about the flow of stocks, analyzing sales figures and forecasting future sales volumes to bring store as much profit as possible.
• To ensure all retail administration reports are completed and returned to the Finance Dept in a timely manner.