Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Carolyn Lee Bao Xiang

Singapore

Summary

Responsible, good following up skills and competent professional in sales and support executive tasks. In depth knowledge of a variety of administrative tasks; producing and corresponding reports, maintaining and updating office records, answering inquiries. Excellent verbal and written communication skills. Utterly dedicated to utilize earned skills in the field of administration/sales by working efficiently and consistently.

Overview

15
15
years of professional experience

Work History

Senior Customer Support and Admin Executive

Zenzii Pte Ltd
07.2021 - Current

Assisted in all administrative work in Sales and Admin Department.

  • Attending to customer enquiries and all incoming's call
  • Raising Purchase Order, Sales Order and Quotations by Quickbook.
  • Liaising with Vendor for all purchase order completion date (Ensuring no delays in goods)
  • All general admin work.
  • Pulling reports (eg. Microsoft and Quickbook)
  • Arrangement Air or Sea Freight Shipment to our clients
  • Handling Defective Items feedbacks.
  • Inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
  • Checking sample cutting stocks and place sample cuttings order to Vendor.
  • Checking incoming and outgoing funds. And receiving payment and update accordingly in Quickbook.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Screened personal and business calls and directed to appropriate party.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

Sales Coordinator

Cetec Pte Ltd
07.2015 - 01.2021
  • Assisted in all administrative work in Sales and Admin Department
  • Attending to customer enquiries and all incomings calls
  • Raising Purchase Order, Sales Order and Quotations by Navision
  • Liaising with Vendor for all purchase order completion date (Ensuring no delays in goods)
  • All general admin work
  • Pulling reports (eg
  • Microsoft office)
  • Arrangement air/sea shipment to client
  • Handling Defective Items
  • Monitor and manage sample inventory and maintain up to date record
  • (Including Showroom, Loan Form and Back office)
  • Checking sample cutting stocks and place sample cuttings order to Vendor
  • Goods received and allocate to sales team or inventory
  • Monthly stock take for all showroom items
  • Achievements: To ensure all orders to reach expectation date
  • To ensure no variances in stock levels
  • To monitor all shipment date from vendor and items to customer able to meet expectation date
  • Handle client enquiries as much as possible when sales person not around
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

Sales & Marketing Assistant

I-O & YT Pte Ltd
01.2014 - 07.2015
  • Assisted in all administrative work in Sales and Marketing Department
  • Attending to customer enquiries and all incomings calls
  • Raising Purchase Order and Sales Order
  • Creating Items Code for Inventory items
  • Liaising with Vendor for all purchase order completion date (Ensuring no delays in goods)
  • All general admin work and office maintenances (Monitoring Office Pantry Supplies)
  • Pulling reports (eg
  • Microsoft office)
  • SAP System for issue AP/AR invoices
  • Monitoring stocks level monthly
  • Arrangement air/sea shipment out to customer
  • Monthly stock take for all project parts
  • Achievements: To ensure all orders to reach expectation date
  • To reduce all defective stocks in warehouse
  • To ensure no variances in stock levels
  • To monitor all shipment date from vendor and items to customer able to meet expectation date

Sales & Support Executive

AsiaPac Distribution Pte Ltd
07.2012 - 12.2013
  • Assisting in general administrative work in Sales Department
  • Attending to customer enquiries and all incomings calls
  • Raising Purchase Order and Sales Order
  • Creating Items Code
  • Attending all Road shows (assisting Sales Person)
  • All general admin work and office maintenances
  • Pulling reports, Microsoft office
  • Achievements: Customer orientated being recognised by customer
  • All Road shows reports to achieve no variances in stock level at the end of the day

Senior Purchaser Assistant

Star Furniture Pte Ltd
07.2010 - 02.2012
  • Purchase Order (Raise Orders) – Local and Export, Checking Performa Invoice
  • Checking Stocks Availabilities
  • Ensure items/goods are able to complete in our completion date
  • Arrange payment (T/T / LC/ Issue C/D,D/N)
  • Arrange shipment (From China to Singapore/ Malaysia to Singapore)
  • Checking Documents (Invoice and Packing List)
  • To send email to supplier for all defective goods
  • (By Microsoft excel and Microsoft words)
  • Attending International Furniture event (At Singapore and KL)
  • Achievements: To make sure all orders to reach expectations date
  • To reduce all defective stocks in warehouse by feed backing back to suppliers

RMA Officer

Fujitsu Premium Care Centre
05.2009 - 05.2010
  • Purchase Order
  • Stock in Order
  • Purchase Return
  • Half-Year Stock Take
  • Achievements: to achieve no variances in stock level

Education

Higher National ITE Certificate - Distinctions in Character Development, Design Appreciation, Networking Technology, Computing Mathematics, Programming, Operating Systems, System Administration

Institute of Technical Education (East)
04.2009

GCE “O” Level & “N” Level - Credits in English Language, Mother Tongue, Chemistry, Physics, Add Maths, E Maths, Geography

Chua Chu Kang Secondary School
01.2007

Skills

  • Learned to listen and question during all incoming calls
  • Project Support
  • Quickbooks
  • Order Processing
  • Microsoft Office
  • Customer Service
  • Administrative Support
  • Team Coordination
  • Documentation and Recordkeeping

Personal Information

  • Available: 1 Month Notice
  • Age: 35
  • Expected Salary: 4,200
  • Date of Birth: 12/25/89
  • Nationality: Singaporean
  • Marital Status: Married

Timeline

Senior Customer Support and Admin Executive

Zenzii Pte Ltd
07.2021 - Current

Sales Coordinator

Cetec Pte Ltd
07.2015 - 01.2021

Sales & Marketing Assistant

I-O & YT Pte Ltd
01.2014 - 07.2015

Sales & Support Executive

AsiaPac Distribution Pte Ltd
07.2012 - 12.2013

Senior Purchaser Assistant

Star Furniture Pte Ltd
07.2010 - 02.2012

RMA Officer

Fujitsu Premium Care Centre
05.2009 - 05.2010

Higher National ITE Certificate - Distinctions in Character Development, Design Appreciation, Networking Technology, Computing Mathematics, Programming, Operating Systems, System Administration

Institute of Technical Education (East)

GCE “O” Level & “N” Level - Credits in English Language, Mother Tongue, Chemistry, Physics, Add Maths, E Maths, Geography

Chua Chu Kang Secondary School
Carolyn Lee Bao Xiang