Caroline jane Boniao
Hospitality Management and technology
Summary
Dedicated Hospitality Management graduate with formal training in hotel operations, guest relations, front office services, housekeeping, and food & beverage operations. Possesses over 8 years of experience delivering high standards of service, coordinating daily operations, and supporting clients in multicultural environments across Singapore, Saudi Arabia, and the Philippines. Recognized for professionalism, attention to detail, strong communication skills, and a genuine passion for hospitality.
Seeking to contribute to a leading hotel as a Concierge, Guest Services Officer, Front Office Executive, or Hospitality Associate.
Overview
8
8
years of professional experience
Work History
Household Operations Assistant
Chia Aileen
Singapore, Singapore
11.2021 - 09.2025
- Manage daily household operations, ensuring high standards of cleanliness, organization, and efficiency.
- Coordinate household schedules, errands, and routine activities to support smooth day-to-day operations.
- Maintain hygiene and sanitation standards in accordance with health and safety practices.
- Provide personalized assistance and support while demonstrating professionalism, discretion, and reliability.
- Handle multiple responsibilities effectively through strong time management and organizational skills.
- Foster positive relationships in a multicultural environment through excellent communication and service-oriented support.
Education
Diploma in Hospitality Management And Technology
Edusphere College of Management And Technology
Singapore 10-2025
Workforce Skills Qualification (WSQ) Certificate
Edusphere College of Management And Technology
Singapore 05-2025
Hotel And Restaurant Management (HRM)
Joji Ilagan Bian College ,Davao City ,Philippines
Davao City ,Philippines 01-2012
High School Diploma -
BORINGOT NATIONAL HIGH SCHOOL
Davao De Pro , Philippines 01-2011
Skills
- Positive attitude
- Guest Relations & Customer Experience Management
- Personal information protection
- Front desk support
- Housekeeping
Concierge & Guest Assistance Services
Front Office Operations
Hotel Reservations & Check-in/Check-out Support
Hospitality & Service Excellence
Housekeeping Standards & Quality Control
Food & Beverage Service Operations
Complaint Handling & Service Recovery
Team Collaboration & Coordination
Administrative Support
Microsoft Office (Word, Excel, PowerPoint)
Timeline
Household Operations Assistant
Chia Aileen
11.2021 - 09.2025
Diploma in Hospitality Management And Technology
Edusphere College of Management And Technology
Workforce Skills Qualification (WSQ) Certificate
Edusphere College of Management And Technology
Hotel And Restaurant Management (HRM)
Joji Ilagan Bian College ,Davao City ,Philippines
High School Diploma -
BORINGOT NATIONAL HIGH SCHOOL
Travelling , cooking , reading and personal development , listening to music ,
In my free time , I enjoy listening music especially BTS music , all of my hobbies helps me to stay positive , organized , and focused on providing good service to others .