Overview
Work History
Education
Skills
Languages
Other Courses Attended
Summary
Work Preference
Software
Accomplishments
Timeline

CAROLINE WONG

Singapore,Singapore

Overview

32
32
years of professional experience

Work History

General Manager

EON Consulting & Training Pte Ltd
05.2001 - Current
  • Led and supervised all aspects of training center operations, including sales, marketing, and budget management.
  • Monitor funding claims and grant applications.
  • Collaborate with training administrators to secure logistics for courses, ensuring seamless program delivery.
  • Provided oversight of system support for learners, optimising the learning experience, and reducing technical issues.
  • Developed and implemented evaluation and assessment strategies, resulting in continuous improvement of training programs.
  • Ensured the upkeep of the learning and training management system, enhancing its functionality and user-friendliness.
  • Conducted thorough industry analyses, identifying market trends and demands, leading to the creation of targeted courses.
  • Worked closely with trainers and course developers to design innovative and relevant training materials.
  • Successfully recruited and developed a team of skilled trainers, fostering a culture of excellence and continuous learning.
  • Maintained the highest standards of quality and compliance across all courses and training activities.
  • Recruit and develop trainers for running of courses.
  • Ensure quality of courses, trainers and compliance are maintained.

Sales & Marketing Manager

Alpine Premium Marketing
02.1996 - 05.2001
  • Actively reach out to potential clients, identify, and qualify leads to uncover potential business opportunities.
  • Develop and maintain a well-organised sales pipeline to monitor leads and opportunities.
  • Deliver compelling and informative presentations of products.
  • Prepare customised proposals and quotations for clients.
  • Cultivate and maintain strong, long-lasting relationships with existing clients, understanding their ongoing requirements and proactively suggesting products that align with their events and marketing plan.
  • Provide regular sales reports and updates on activities, pipeline progress, and sales forecasts.

Personnel Assistant

Keppel Engineering Pte Ltd
09.1993 - 02.1995
  • Recruitment and Onboarding:
  • Assisting in job postings, candidate screening, and scheduling interviews.
  • Work permit application.
  • Coordinating the onboarding process for new hires, including documentation, orientation, and training.
  • Employee Records and Documentation:
  • Maintaining accurate and up-to-date employee records, both physical and digital.
  • Managing personnel files, performance evaluations, and other HR-related documents.
  • Training and Development:
  • Coordinating training sessions and events.
  • Tracking employee training and development progress.

Education

Diploma in Business Administration - Business & Administration

Singapore Polytechnic
01.1993

Diploma in Marketing - Marketing

Chartered Institute of Marketing (CIM UK)
01.1993

Diploma in Sales & Marketing - Sales & Marketing

Marketing Institute of Singapore
01.1993

Skills

  • Sales and Marketing Strategy
  • Budget Planning and Financial Management
  • Industry Research and Analysis
  • Team Building
  • Leadership
  • People Management
  • Compliance and Quality Assurance
  • Business Minded
  • Multi-Tasking
  • Operations

Languages

English
Mandarin
Cantonese

Other Courses Attended

  • Mentor@Work, Republic Polytechnic, 2024-07-17, 2024-07-31
  • WSQ Bread Preparation, BITC, 2023-03-23
  • WSQ Make Basic Breads, BITC, 2022-05-04
  • WSQ Prepare Advanced Cakes, BITC, 2021-11-18
  • Robotics Process Automation, Singapore Polytechnic, 2019-06-20, 2019-06-22

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work Preference

Work Type

Part Time

Work Location

HybridRemote

Important To Me

Work-life balanceFlexible work hours

Software

MS Office

Canva

Accomplishments

Leadership & Team Management
  • Supervised a team of 8 staff members, overseeing daily operations and ensuring smooth coordination across departments.
  • Spearheaded the onboarding and management of associate trainers, introducing over 40 new courses to expand training offerings.
Process Improvement & Systems Implementation
  • Led the successful transition from Excel-based accounting to the implementation of QuickBooks Online (QBO), streamlining financial reporting and accuracy.
  • Implemented a Training Management System (TMS) for course registration in compliance with SkillsFuture Singapore (SSG) requirements, improving process efficiency.
Audit & Compliance
  • Completed the Training Provider Quality Assurance (TPQA) audit, achieving Cat One classification status for the company.
  • Ensured full compliance with SSG regulations by promptly implementing all mandatory changes as required.
Grants & Cost Savings
  • Conducted internal grant checks and successfully recovered over $50,000 training fees.
  • Applied for various employment grants through Workforce Singapore (WSG), resulting in more than $80,000 in cost savings for the company.
Business Development & Strategy
  • Developed and executed new sales and marketing strategies to expand market reach and drive business growth.
Operations & Communication
  • Managed day-to-day operational issues and handled urgent tasks effectively as needed.
  • Served as the first point of contact for all internal and external communications, ensuring timely and professional correspondence.

Timeline

General Manager - EON Consulting & Training Pte Ltd
05.2001 - Current
Sales & Marketing Manager - Alpine Premium Marketing
02.1996 - 05.2001
Personnel Assistant - Keppel Engineering Pte Ltd
09.1993 - 02.1995
Singapore Polytechnic - Diploma in Business Administration, Business & Administration
Chartered Institute of Marketing (CIM UK) - Diploma in Marketing, Marketing
Marketing Institute of Singapore - Diploma in Sales & Marketing, Sales & Marketing

Similar Profiles

CREATE PROFILE
CAROLINE WONG