Carol Teo
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and boosting sales, leveraging expertise in customer service and sales management from positions at Loreal Cosmetics and beyond. Excelled in cross-selling techniques and product knowledge, achieving significant sales growth. Demonstrates a strong work ethic and exceptional product knowledge, contributing to a positive and results-driven team environment.
Overview
14
14
years of professional experience
Work History
Sales Promoter
L'Oréal Cosmetics
02.2010 - Current
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Identified product features and share with potential customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Merchandiser
Mustafa
01.2015 - 10.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Exhibition Usher
TCC
03.2022 - 12.2022
- Provided exceptional guest service, answering questions about the venue
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
Kitchen Helper
Marina Bay Sands
01.2022 - 12.2022
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Usher
Art Science Museum
01.2022 - 12.2022
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
Server
Hans Im Glück
04.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep restaurant and clean and inviting.
Cashier
Swee Heng Bakery
02.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
Education
Tuan Mong High School
Skills
- Customer Service
- Product Knowledge
- Cross-selling techniques
- Sales management
- Strong Work Ethic
Interests & Hobbies
Cooking, Creating TikTok content
Languages
English
Elementary (A2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Exhibition Usher
TCC
03.2022 - 12.2022
Kitchen Helper
Marina Bay Sands
01.2022 - 12.2022
Usher
Art Science Museum
01.2022 - 12.2022
Server
Hans Im Glück
04.2021 - 04.2022
Cashier
Swee Heng Bakery
02.2019 - 10.2019
Merchandiser
Mustafa
01.2015 - 10.2023
Sales Promoter
L'Oréal Cosmetics
02.2010 - Current
Tuan Mong High School
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