Carol Lim

Talent Acquisition

• Responsible for the full lifecycle of recruiting services including job posting on mHUB, candidates sourcing through social media, networking and referrals, interviewing & selection processes, offer management, process documentation, compliance management and status communication with candidates and hiring managers
• Manages the whole onboarding process, ensuring that all pre-employment processes and forms are completed accurately
• Partner with Culinary and Engineering business/functional leaders and HR leaders to develop the recruitment and sourcing strategies, establish priorities, and ensure alignment with delivering talent strategies
• Support the role of HR as a trusted business partner by ensuring HR initiatives, programs, and policies are fully understood and implemented thoughtfully within the business
• Provide an ear and be a coach to employees to help them navigate job issues, career development and answer general questions regarding HR programs and policies
• Manages staff transfers and promotions into own Business Units
• Partner with Marriott International-Asia Regional Office to source leadership roles for current or future openings
• Networks with local organizations (e.g., Hotel Association, local polytechnics and peers) to source candidates for current or future openings
• Assists in establishing and maintains contact with external recruitment sources

Human Resources Operations

• Performance management of own business unit
• Support in audits and compliance checks
• Prepares and recommends operational budgets for approval and monitors spending for adherence to budget and recommends variances as necessary. Balances program resources to optimize program objectives
• Expense management – Ensuring compliance with procurement policy, raising of purchase orders,closing out invoices and reconciliation
• Repatriation of foreign workers

Workplace Experience(WX) Management and TakeCare Activities

• Daily Heart-Of-House walkthrough
• Checks regularly on the safety, cleanliness, employee meals and all employee facilities (Employee Dining Room, Staff Locker Rooms, Staff Gym and Staff Smoking Bay) to ensure that standards are maintained and improved upon
• Manages external vendors' service agreements (Employee Dining Room and Staff Morning & Night Transportation and Ridership Management Booking System)
• Deploys employee engagement activities in order to improve employee's satisfaction

Adhoc Projects

• Singapore Grand Prix-Formula One - Assists the operational departments in recruiting, interviewing and assigning casual labours to meet operation's needs
• Responsible for end to end Employee Facilities development and management of overall project plan, delineating responsibilities, milestones, timelines and deliverables

Talent Acquisition

• Acquisition & Onboarding
• Managed Work pass administrations for own business unit (BU)
• Managed staff transfers and promotions into own BUs
• Provided HR advisory for own BUs
• Managed various employee processes including employee referrals and service ambassador program
• Personnel correspondence and file maintenance
• Monitored job postings on Pontiac Careers website

Human Resources Operations

• Monitored performance management of own business unit
• Supported in audits and compliance checks
• Ensured compliance with procument policy

Engagement

• Supported in checking regularly on the safety, cleanliness, employee meals and all employee facilities to ensure that standards are maintained
• Responsible for recording TakeCare programs and recurring HR activities
• Coordinated weekly employee newsletter & publications where applicable
• Co-Chair for Sports & Recreation Committee
• Supported and assisted in all the HR ad-hoc projects, company initiatives, e.g
• Employee engagement survey, engagement programs/activities

• Responsible for setting up daily, weekly, and monthly schedules noting appointments for Director of Human Resources
• Monitored the HR email box routing and resolve inquiries as appropriate
• Created and maintained physical and electronic systems to keep records up- to-date and compliant and purged unnecessary and/or outdated records
• Achieved success in planning and executing corporate meetings, lunches, and special events for groups of employees of 60 or more
• Created and proofread all email messages, memos, and business correspondence initiated by Human Resources to ensure all was error-free before signing, distribution and/or mailing
• Recorded and maintained staff records for attendance, vacation leave, sick leaves and personal days off work
• Acted as liaison to arrange meetings and facilitate communication and cooperation between all managers and department heads and executives
• Made travel arrangements for Director of Human Resources, and department leaders as requested
• Collected the required materials for Board of Directors meetings, scheduled the meetings and typed the agendas
• Kept Director of Human Resources briefed on operations by recording meetings, keeping files current, and collecting data and reports from different teams
• Coordinated and arranged for taskforce assignments and logistics for pre- opening projects

• Assisted Culinary division in all administrative duties, special projects and ensured completion in a timely manner
• Maintained confidentiality and security of specified hotel information, correspondence, reports and files
• Worked closely with Catering, Conference Services and Sales and Marketing on menu request and banquet events
• Monitored and maintained cleanliness and working condition of departmental equipment, supplies and work area
• Maintained full control of Office Filing System, ensuring that all current and past files are correctly filed and that the filing system remains updated and in order
• Photographed food tasting events and took food pictures for Executive Chef

• Monitored all the Food and Beverage promotions in the hotel, and worked closely with the Chefs and Guest Chefs
• Attended to telephone enquiries including request for hotel information, reservation and necessary follow-up
• Read through all the information and highlighted the details to the Culinary division
• Provided all the details of the function to respective Culinary
• Responsible for drawing of floor plans and co-ordination of floor plan with banquet Operations and Culinary Division
• Daily checked for upcoming events with the various Catering and Conference Services Managers on the updates to culinary division
• Met up with guests together with banquet chef after the food tasting