Carmen Lee
Summary
To obtain a meaningful and challenging position that enables me to learn and allows for advancement and to achieve success.
Overview
6
6
years of professional experience
Work History
Cabin Crew
SilkAir Pte Ltd
02.2011 - 01.2014
- Provide passengers with excellent customer service
- Ensures flight operations and safety equipments are well managed and in working conditions
- Ensures safety of passengers and provide necessary support
- Ensures house-keeping standards are constantly met
- Reason for leaving:
- Pregnant and became a housewife
Personal Assistant
Edifice Pte Ltd
07.2010 - 01.2011
- Supporting Managing Director in general tasks
- Ensures adequate customer support provided to delegates
- Handles coordination work between suppliers, vendors and customers
- Preparation of agenda and noting minutes in meetings
- Coordinating and scheduling appointments and meetings
- Administrative support to relevant departments
Front Desk Executive
Body Perfect Pte Ltd
10.2008 - 06.2010
- Answering all phone enquiries
- Attending to customers' needs
- Cold calls & appointment fixing
- Administrative duties
- Introducing of promotional packages to customers
- Pro-active selling to existing customers
Sales Administrative Support
Rikecool Automative Film Pte Ltd
01.2008 - 09.2008
- Handle courier services, daily incoming and outgoing mail
- Data-entry
- Assist in answering phone calls
- Assist in customers' enquiries
- Invoicing & process delivery upon receipt of Purchase Orders
- Filing of documentation
Education
Dunman Secondary School
2007
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Geylang Methodist Primary School
2003
Skills
- Computer literate:
- Microsoft Word, Excel, PowerPoint
- Greet Guests
- Brand Promotion
- Crew Coordination
- Guest Services
- Mentoring
- Microsoft Word
- Emergency Care
- Medical Emergency Response
- Administer First Aid
- Pre-Flight Briefings
- Airline Operations
- Hospitality Service Expertise
- Relationship Management
- Customer Assistance
- Conflict Resolution Techniques
- Direct Passengers
- Service Quality
- Safety Standards
- Schedule Management
- MS Office
Timeline
Cabin Crew
SilkAir Pte Ltd
02.2011 - 01.2014
Personal Assistant
Edifice Pte Ltd
07.2010 - 01.2011
Front Desk Executive
Body Perfect Pte Ltd
10.2008 - 06.2010
Sales Administrative Support
Rikecool Automative Film Pte Ltd
01.2008 - 09.2008
Dunman Secondary School
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Geylang Methodist Primary School
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