Carmen Chen
BRANCH SERVICE MANGER
Singapore
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Service Executive
United Overseas Bank Limited
11.2022 - Current
- Attentive to customers queries and requests related to banking transactions.
- Actively offer advisory solutions to meet customer’s needs.
- Be proactive to resolve service issues to escalate to manager if unresolved.
- Identify growth opportunities to value-add our customers via sales leads and referrals.
- Exercise vigilance when performing duties and highlight unusual and suspicious transactions
- Constantly support and participate in Bank’s ongoing campaigns and programmes.
- Comply with established operational control and audit procedures and maintain a high standard of housekeeping at branch.
Yoga Instructor
Private Yoga
01.2022 - Current
- Demonstrating stretching poses, including alternative to provide more accessibility to students of different levels.
- Understanding the body’s biomechanics to avoid injuries and promote healthy movement.
Chiropractic Assistant
Advanced Pain Centres
01.2021 - 06.2022
- Identify and address patient’s concerns
- Register and settle patients.
- Handling cash flow, credit / debit card payment. Verifying methods of payment and collecting payments as needed.
- Updating patient records and documenting recent treatments and procedures.
- Scheduling follow-up appointments and providing telephonic reminders.
- Handling phone calls or replies to WhatsApp from external patients for booking appointments and answering all inquiries.
- Educate our patients on regular/post-treatment care.
Cabin Crew
Jetstar Asia
12.2013 - 03.2021
- Greeting passengers and make passengers feel welcomed.
- Ensuring the plane is clean and safe, and all safety equipment is working.
- Performing emergency drills, and knowing how to respond to emergencies like fires, evacuations. And turbulence.
- Administering basic first aid when needed.
Education
Diploma - Business Administration (Digital Marketing)
PSB Academy
Singapore, Null, Singapore200 hours Hatha Vinyasa Yoga Teacher Training
The Yoga Mandala
Singapore, Null, SingaporeSPM -
SMK Puteri Ampang
Kuala Lumpur01.2012
Skills
Social Media Marketing
Content Creation
Event Planning
Multitasking in High-Stress Situations
Cross-selling and Upselling Products
Meeting Sales Targets and KPIs
Class design
Active listening
Patient flow management
Problem-solving
Timeline
Service Executive
United Overseas Bank Limited
11.2022 - Current
Yoga Instructor
Private Yoga
01.2022 - Current
Chiropractic Assistant
Advanced Pain Centres
01.2021 - 06.2022
Cabin Crew
Jetstar Asia
12.2013 - 03.2021
Diploma - Business Administration (Digital Marketing)
PSB Academy
200 hours Hatha Vinyasa Yoga Teacher Training
The Yoga Mandala
SPM -
SMK Puteri Ampang