Summary
Overview
Work History
Education
Skills
Timeline
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Carmen Chen

Carmen Chen

BRANCH SERVICE MANGER
Singapore

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Service Executive

United Overseas Bank Limited
11.2022 - Current
  • Attentive to customers queries and requests related to banking transactions.
  • Actively offer advisory solutions to meet customer’s needs.
  • Be proactive to resolve service issues to escalate to manager if unresolved.
  • Identify growth opportunities to value-add our customers via sales leads and referrals.
  • Exercise vigilance when performing duties and highlight unusual and suspicious transactions
  • Constantly support and participate in Bank’s ongoing campaigns and programmes.
  • Comply with established operational control and audit procedures and maintain a high standard of housekeeping at branch.

Yoga Instructor

Private Yoga
01.2022 - Current
  • Demonstrating stretching poses, including alternative to provide more accessibility to students of different levels.
  • Understanding the body’s biomechanics to avoid injuries and promote healthy movement.

Chiropractic Assistant

Advanced Pain Centres
01.2021 - 06.2022
  • Identify and address patient’s concerns
  • Register and settle patients.
  • Handling cash flow, credit / debit card payment. Verifying methods of payment and collecting payments as needed.
  • Updating patient records and documenting recent treatments and procedures.
  • Scheduling follow-up appointments and providing telephonic reminders.
  • Handling phone calls or replies to WhatsApp from external patients for booking appointments and answering all inquiries.
  • Educate our patients on regular/post-treatment care.

Cabin Crew

Jetstar Asia
12.2013 - 03.2021
  • Greeting passengers and make passengers feel welcomed.
  • Ensuring the plane is clean and safe, and all safety equipment is working.
  • Performing emergency drills, and knowing how to respond to emergencies like fires, evacuations. And turbulence.
  • Administering basic first aid when needed.

Education

Diploma - Business Administration (Digital Marketing)

PSB Academy
Singapore, Null, Singapore

200 hours Hatha Vinyasa Yoga Teacher Training

The Yoga Mandala
Singapore, Null, Singapore

SPM -

SMK Puteri Ampang
Kuala Lumpur
01.2012

Skills

Social Media Marketing

Timeline

Service Executive

United Overseas Bank Limited
11.2022 - Current

Yoga Instructor

Private Yoga
01.2022 - Current

Chiropractic Assistant

Advanced Pain Centres
01.2021 - 06.2022

Cabin Crew

Jetstar Asia
12.2013 - 03.2021

Diploma - Business Administration (Digital Marketing)

PSB Academy

200 hours Hatha Vinyasa Yoga Teacher Training

The Yoga Mandala

SPM -

SMK Puteri Ampang

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Carmen ChenBRANCH SERVICE MANGER