CARMEN CHEE

- Cross-selling and up-selling existing client base based on their financial needs that includes but is not limited to their protection, investment and savings needs.

- Provide solutions and new business sales on employee benefits and/or corporate insurance-related matters for businesses of all sizes

- Provide client servicing and assistance on claim matters

• Promoted in April 2022 to the dual-role position of Relationship Manager at PEERAGE under Lunch Actually Group, an exclusive dating service catering to elite and high net worth clients seeking meaningful and lasting relationships.
• Conducted international matching and successfully coordinated virtual and in-person dates across multiple countries in the Asia Pacific region.
• Utilized headhunting techniques to identify and select potential matches for PEERAGE and VIP clients, conducting comprehensive interviews to assess compatibility.

• Achieved the prestigious title of Matchmaker of the Year 2022 for the Singapore Branch, recognized for the highest rate of date satisfaction and successful couples.
• Transferred to Singapore Branch HQ in 2022.
• Effectively managed complaint and refund handling, contributing to one of the highest client retention rates within the team, successfully retaining over 100 clients annually.
• Continuously evaluated and refined the matchmaking process to optimize client satisfaction.
• Provided training and shared best practices with junior associates to enhance their skills and knowledge.
• Personally managed a diverse portfolio of over 300 VIP clients, ensuring exceptional service delivery.

• Conduct matching, plan, coordinate and schedule dates for clients
• Provided sound dating advice to clients over the phone as well as built rapport.
• Consistently achieved individual as well as team monthly KPI targets.
• Continuously provided feedback on date coordination process as well as constantly suggest ideas to improve customer’s satisfaction throughout.

• Led and managed various project design assignments, overseeing conceptual and schematic design stages through to project completion for a range of residential properties including landed housing, condominiums, and HDB (BTO) flats.
• Successfully secured and executed projects with a combined contract value exceeding 300k annually.
• Provided comprehensive design consultation to homeowners, offering expertise in space planning, design conceptualization, material selection, and color scheme specification based on client needs and budget constraints.
• Created visually engaging mood boards and produced 3D walk-throughs to present proposed designs.
• Prepared detailed working drawings, designs, plans, models, and schemes utilizing computer-aided design (CAD) software.
• Managed project costing, prepared accurate quotations tailored to customer requirements and demonstrated effective site coordination and project site management skills.
• Conducted thorough handover processes with homeowners, including defect checks and management.

• Offer expert guidance on space planning, design conceptualization, material selection, and color scheme specification based on client needs and preferences.
• Proficiently prepare detailed working drawings, designs, plans, models, and schemes utilizing industry-standard computer-aided design (CAD) software.
• Meticulously prepare and maintain project management files to ensure efficient workflow and documentation.