Carmelo Arena
Abu Dhabi,UAE
Summary
Dynamic manager with over 17 years of experience in leading diverse teams around the globe and driving operational excellence. Proven track record in business strategy, financial management, strategic planning, and process optimization. Adept at fostering strong client relationships and enhancing customer satisfaction.
A dedicated professional known for integrity, humility, and common sense. Demonstrates high energy in all tasks, ensuring efficient and effective outcomes. Committed to leveraging these core skills to achieve career growth and contribute meaningfully to organisational success.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Sales & Commercial Manager(Acting Country Manager)
Schlumberger
Pointe Noire, Congo
05.2022 - Current
- Boosted revenue tenfold to £300m annually within three years ensuring flawless HSE and SQ delivery
- Enhanced market presence by securing 85% tender success rate
- Established effective partnerships with operators and governmental organizations to maintain regulatory adherence and resilience
- Introduced pioneering AI solutions to African energy sector, earning company's top project award
- Enhanced financial stability with effective DSO control and consistent double-digit profit margins
Service Operation Manager
Schlumberger
Abu Dhabi, United Arab Emirates
10.2019 - 04.2022
- Oversaw P&L for major UAE accounts including ADNOC, OXY, and TotalEnergies
- Enhanced profitability by implementing efficiency measures in operations
- Nurtured lasting client partnerships to secure high retention and satisfaction levels
- Directed team of 50 , enhancing collaboration and performance
- Delivered a 300% revenue increase within three years through strategic account management
- Established clear budgets and cost controls strategies to meet objectives
Customer Engagement manager
Schlumberger
Abu Dhabi, United Arab Emirates
11.2016 - 09.2019
- Provide technical support to operation activity.
- Enhanced team performance with regular training sessions.
- Listened actively to client requirement and offer accurate information and best solution to their needs.
- Facilitated customer feedback gathering to pinpoint successes and areas for improvement
- Introduced innovative solutions to optimise client operations and contribute to SPE paper publications
Field Engineer
Schlumberger
Various location - , US, Argentina, UAE
10.2013 - 10.2016
- Reliable and dedicated Field Engineer with a proven track record of performing tasks with integrity and delivering impeccable service quality under pressure
- Available for immediate deployment to global locations including Argentina, US, UK and the Emirates
- Managed maintenance data records and tracked operating information for onsite reference.
Project manager
Siemens
Various, Across Europe
05.2008 - 09.2013
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Promoted team collaboration for more innovative solutions in projects.
- Led cross-functional teams to achieve project goals on time.
Education
Certificate of Higher Education - Finance & Accounting
The Wharton School
Philadelphia, US 10.2023 - 03.2024
Certificate of Higher Education - Business Strategy and Financial Performance
INSEAD
Paris, France 09.2021 - 11.2021
Master of Science - Engineer
University of Catania
Italy 09.2002 - 04.2008
Skills
- Integrity
- Common sense
- Energy
- Courage
- Humility
Languages
English
Native
French
Upper intermediate
Spanish
Advanced
Italian
Native
Timeline
Certificate of Higher Education - Finance & Accounting
The Wharton School
10.2023 - 03.2024
Sales & Commercial Manager(Acting Country Manager)
Schlumberger
05.2022 - Current
Certificate of Higher Education - Business Strategy and Financial Performance
INSEAD
09.2021 - 11.2021
Service Operation Manager
Schlumberger
10.2019 - 04.2022
Customer Engagement manager
Schlumberger
11.2016 - 09.2019
Field Engineer
Schlumberger
10.2013 - 10.2016
Project manager
Siemens
05.2008 - 09.2013
Master of Science - Engineer
University of Catania
09.2002 - 04.2008
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