Carmella Isabelle B Teigh Fen Ying
SINGAPORE
Summary
I am an AHPC certified radiographer with 10 years of experience in a health screening center. I have led the team through license inspection, advised and executed radiology protocols for the set-up of a new radiology center. Enthusiastically seeking to enhance management and clinical skills for my career advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Principal Radiographer
Livingstone Health Limited
01.2024 - Current
- Improved patient satisfaction by providing efficient and accurate radiographic imaging services.
- Enhanced diagnostic capabilities for physicians through the timely delivery of high-quality radiographs.
- Reduced patient wait times by streamlining the workflow and optimizing equipment usage.
- Ensured patient safety with strict adherence to radiation protection protocols during all imaging procedures.
- Maintained optimal image quality by performing routine equipment maintenance and calibration checks.
- Increased department efficiency by effectively prioritizing and managing multiple tasks simultaneously, such as scheduling appointments, preparing patients, and processing images.
- Contributed to a positive work environment by offering support and assistance to colleagues when needed, fostering teamwork and collaboration.
- Participated in continuous professional development activities, staying up-to-date on industry advancements and best practices in radiography techniques.
- Handled emergency situations calmly and efficiently, ensuring prompt delivery of critical images for urgent diagnoses or treatment plans.
- Assisted in the training of new staff members on department policies, procedures, and equipment operation to maintain high standards of care within the team.
- Demonstrated strong attention to detail while reviewing patient medical histories and selecting appropriate examination techniques tailored to individual needs.
- Provided compassionate care during procedures by establishing rapport with patients, addressing concerns, and explaining processes clearly.
- Maximized resource utilization within the department by closely monitoring inventory levels of supplies related to imaging services, such as film stock.
- Contributed to the development and implementation of department policies and procedures in line with regulatory requirements, ensuring compliance and high standards of care.
- Promoted a patient-centered approach within the radiography team by emphasizing the importance of clear communication, empathy, and understanding during all interactions.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with clinic policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Applied and positioned equipment to take images following set parameters.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Produced high-quality images for accurate, reliable review and interpretation.
- Determined appropriate imaging tests through careful medical record reviews.
- Explained imaging procedures to patients, offering comfort and assistance.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
Lead Radiographer
Healthway Enterprises Pte Ltd
11.2022 - 01.2024
- Improved patient satisfaction by providing efficient and accurate radiographic imaging services.
- Enhanced diagnostic capabilities for physicians through the timely delivery of high-quality radiographs.
- Reduced patient wait times by streamlining the workflow and optimizing equipment usage.
- Ensured patient safety with strict adherence to radiation protection protocols during all imaging procedures.
- Maintained optimal image quality by performing routine equipment maintenance and calibration checks.
- Collaborated with multidisciplinary teams to develop optimized imaging protocols for various clinical scenarios.
- Increased department efficiency by effectively prioritizing and managing multiple tasks simultaneously, such as scheduling appointments, preparing patients, and processing images.
- Contributed to a positive work environment by offering support and assistance to colleagues when needed, fostering teamwork and collaboration.
- Assisted in the training of new staff members on department policies, procedures, and equipment operation to maintain high standards of care within the team.
- Provided compassionate care during procedures by establishing rapport with patients, addressing concerns, and explaining processes clearly.
- Promoted a patient-centered approach within the radiography team by emphasizing the importance of clear communication, empathy, and understanding during all interactions.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Applied and positioned equipment to take images following set parameters.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Produced high-quality images for accurate, reliable review and interpretation.
- Monitored and adjusted imaging equipment for optimal quality standards.
- Prepared imaging equipment in alignment with strict safety and hygiene protocols.
- Determined appropriate imaging tests through careful medical record reviews.
- Met established protocols for safe X-ray equipment, and ultrasound scanner operation.
- Assisted with imaging equipment installation, maintenance and troubleshooting to uphold high-quality services.
- Explained imaging procedures to patients, offering comfort and assistance.
- Performed radiographic imaging procedures according to established protocols.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Evaluated images for technical quality and accuracy.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Prepared and positioned patients for imaging procedures.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Trained and supervised new radiologic technologists and technicians.
- Instructed patients on proper positioning for imaging.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Communicated test results to physicians and other healthcare professionals.
- Repaired and troubleshot radiologic equipment.
Principal Radiographer
Ardennes health
05.2021 - 10.2022
- Oversee the radiology department and managed the radiology team
- Handled licenses and protocols within the department
- Proposed and executed protocols for the department
- Assisted Medical director and centre manager with respect to items involving the radiology department
- Advise and work with doctors to set up a mammogram procedure room
- Supervised x-ray radiographer in radiology tasks and clinical procedures
- Clinical tasks: focused on executing detailed and accurate ultrasound procedures and ensuring top-notch service standards
- Ultrasound procedures includes the following: Thyroid, Breast, Abdomen, Pelvis TA/TV, Prostate TA, Testes, Superficial tissues
Senior radiographer
MHC (Make Health Connect) Medical Center
04.2014 - 05.2021
- Performing X-rays, Mammogram and Ultrasound procedures for health screening purposes
- Started performing ultrasound abdomen, breast, thyroid, prostate and pelvic procedures during 2017
- Started performing transvaginal pelvis scan in 2020
- Enforce stringent patient verification process within the radiology department
- Ensure urgent radiologic cases are escalates promptly to relevant parties for efficient patient management.
Education
BSc (Hons) Diagnostic Radiography Second Honours (First Division) -
London South Bank University
Singapore, SingaporeGraduate Certificate in Health Services Management -
Griffith University
Diploma in Radiography -
Nanyang Polytechnic
MSK ultrasound certificate -
Singapore Institute of Technology
Singapore, SingaporeSkills
- Communication
- Microsoft Office
- Communication Skills
- Ability to Work in a Team
- Computer Skills
- Customer Service
- Good organizational skills
- Hardworking
- Highly responsible and reliable
- Mammogram (screening)
- General XRAY
- Ultrasound (Screening)
Additional Information
- Maintaining department hygiene standards, admin matters, ensuring stocks for radiology department are replenished and sufficient for usage.
- Update and review the quality assurance manual/protocols for the radiology department on a yearly basis to comply with MOH standards.
- Quality assurance regarding safety for staff and patients with regards to the working conditions of the machines. An example would be the daily and weekly mammogram quality assurance logs.
- Oversee MOH inspection for the radiology department for license renewal.
- Assisted the clinic manager in queries in relation to MOH regarding radiology matters.
- In charge of handling NEA licenses R1, R5, N2 and L3 for the radiology department.
- Management of manpower for the radiology department.
- Management of workflow for breast cancer month (usually october) whereby there is a high influx of mammogram and breast ultrasound cases received in the clinic.
- Assisting clinic managers with cases that met issues and assisting doctors with the management for concerned patients regarding radiology items.
- Understanding the servicing side of X-ray machine, mammogram machine, ultrasound machine, pac archiving unit (DICOM PACS), CR system and printing machines. Oversaw engineers with these servicing.
- Assisting the clinic manager/director in getting quotes for new machines and overseeing the processes on getting new equipment for the radiology department. (Example, the buying and installation of ultrasound machine in year 2019)
- Managed new protocols such as transvaginal pelvis scan and liver elastography scan introduced in year 2019 with respect to reporting radiologists standards.
- Involvement in the process of problem solving for issues arising with regards to IT and the different machine/system vendor engineers to reach efficient operation flow for the department.
Languages
Mandarin
English
Ratings
- Mandarin, 4/5
- English, 3/5
- Communication, 5/5
- Microsoft Office, 5/5
- Communication Skills, 4/5
- Ability to Work in a Team, 5/5
- Computer Skills, 4/5
- Customer Service, 5/5
- Good organizational skills, 5/5
- Hardworking, 5/5
- Highly responsible and reliable., 5/5
- Mammogram (screening), 5/5
- General XRAY, 5/5
- Ultrasound (Screening), 5/5
Additional Education
05/2022, 08/2022
References
Serene Wee Xue Jia, Parkway Shenton Pte Ltd, 97861006, Effective communication with outsourced Radiologists and clinic consultants for efficient diagnostic processes.
Hobbies and Interests
- Spending time with people I love
- Travelling
- Reading
- Learning
- Brisk walking
- Enjoying wine
- Having a good laugh with people.
Certification
AHPC License - since 2014
NEA R1 license
Hobbies
Travelling , exploring new places/countries
Enjoying a nice movie
Savoring and appreciating different kinds of tea and wine
Spending meaningful quality time with my friends and family
Timeline
Principal Radiographer
Livingstone Health Limited
01.2024 - Current
Lead Radiographer
Healthway Enterprises Pte Ltd
11.2022 - 01.2024
Principal Radiographer
Ardennes health
05.2021 - 10.2022
Senior radiographer
MHC (Make Health Connect) Medical Center
04.2014 - 05.2021
BSc (Hons) Diagnostic Radiography Second Honours (First Division) -
London South Bank University
Graduate Certificate in Health Services Management -
Griffith University
Diploma in Radiography -
Nanyang Polytechnic
MSK ultrasound certificate -
Singapore Institute of Technology
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