Carla May Bruña
Tech Support Representative 1.5
Mandaluyong
Summary
Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long- lasting relationship and product loyalty. Passionate about creating organizational success.
Overview
7
7
years of professional experience
Work History
CS for the International Business Groups
Hinduja Global Solutions, HGS
09.2017 - 12.2021
- Assisted customers with installation and configuration of Smart TVs, soundbars, and recording equipment, ensuring compatibility with existing home networks and media devices.
- Troubleshot network connectivity issues for Smart TVs and soundbars, including Wi-Fi, Bluetooth, and HDMI connectivity, ensuring smooth streaming and sound performance.
- Guided customers through firmware updates, settings adjustments, and software installations to improve device functionality and performance.
Account Associates
VXI Global Holdings B.V. (Philippines)
01.2024 - 03.2024
- Actively promoted and sold mobile services and networking solutions to individual customers and businesses, achieving sales targets and enhancing customer satisfaction.
- Consulted with customers to understand their needs and provided tailored recommendations for mobile plans, data packages, networking equipment, and other related services.
Business Care Consultant
VXI Global Holdings B.V. (Philippines)
06.2021 - 01.2024
- Provided technical support for both business network infrastructure and consumer network environments, ensuring seamless connectivity and service reliability for a diverse client base.
- Diagnosed and resolved hardware, software, and network issues for both small-to-medium businesses (SMBs) and individual consumers, achieving a high customer satisfaction rate.
- Offered remote troubleshooting and support via phone, email, and remote desktop tools, ensuring quick resolution of technical issues in real-time.
Technical Support Specialist
RingCentral
04.2024 - Current
- Provided technical support for VOIP services, assisting customers with installation, configuration, troubleshooting, and maintenance of VOIP devices and software.
- Assisted customers with VOIP device setup, including IP phones, adapters, and softphones, ensuring compatibility with network infrastructure and service plans.
- Troubleshot and resolved audio issues, including dropped calls, echo, delay, and poor voice quality, working to identify root causes such as network latency, bandwidth issues, and device settings.
- Promoted from Tier 1 to SPX within 6 months.
- Completed various training programs, including:T1
Advanced T1
Provisioning
Ringsense
Australian Support
British Support
Chat Support
Partner Support
Education
Bachelor of Science - Marketing
Lyceum of Alabang
Muntinlupa 04.2001 -
BS - Tourism Management
West Bay College
01.2014 - 01.2016
Skills
Customer support
Customer experience management
Performance optimization
Application installations
Technical troubleshooting
Remote support
System provisioning
Mobile device management
Telecommunications
Issue research
System diagnostics
Profile
CARLA MAY BRUÑA, 0905 148 4751, Carlamaybruna24@gmail.com, 13B Sinag St. Highway Hills, Mandaluyong, Philippines, 1550, BSBA Major in Marketing, Lyceum of Alabang, 08/01/13, 05/01/14, BS Tourism Management, West Bay College, 08/01/14, 05/01/16, Analysis of technical issues, Communication Skills, Application Support, English
Timeline
Technical Support Specialist
RingCentral
04.2024 - Current
Account Associates
VXI Global Holdings B.V. (Philippines)
01.2024 - 03.2024
Business Care Consultant
VXI Global Holdings B.V. (Philippines)
06.2021 - 01.2024
CS for the International Business Groups
Hinduja Global Solutions, HGS
09.2017 - 12.2021
BS - Tourism Management
West Bay College
01.2014 - 01.2016
Bachelor of Science - Marketing
Lyceum of Alabang
04.2001 -
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