CARISA MOY
Summary
Dynamic Back Office Master Analyst at American Express with a proven track record in regulatory compliance and data validation. Achieved a 70% reduction in SLA through effective process improvements. Skilled in research and analysis, with a keen attention to detail, ensuring accuracy and efficiency in financial investigations and documentation.
Overview
7
7
years of professional experience
Work History
Master Analyst
American Express
03.2020 - Current
- Oversees four markets (AU, NZ, SG, HK), closing cases that are dispute, fraud, payment, cardmember account maintenance, legal and membership rewards related.
- Maintains a consistent & yearly G1 track record with metrics that measure accuracy, speed and productivity.
- Led migration project for International Membership Rewards program servicing APAC region- conducted trainings to the team and ensured that the standards and scope of the training are appropriate for operational excellence.
- Assessed the credit worthiness of individual and business accounts (SBS), facilitating credit balance refunds and transfers in cancelled derogatory accounts.
- Managed daily unauthorized claims, processing payments related to fraud indicator queues and handling spoof, online payments and Direct Debit/GIRO accounts.
- Performed review of alerted customer transactions through transaction monitoring and referrals adhering to Anti-Money Laundering (AML) procedures within the APAC region to confirm red flags or anomalies in the transaction behavior that require Suspicious Activity Reporting (SAR).
- Investigated financial risks and ensured compliance with AML regulations for card members.
- Validated accuracy of data and ensure completeness of document packages for card members.
- Attended disputes and chargebacks requests from card members while ensuring optimum efficiency.
- Provided process training to team members and served as floor support for the team.
- Conducted due diligence on card members and maintained card members' documents up to date.
- Handled accurate records of account maintenance, transactions, and investigations in the APAC market.
- Reviewed accounts for fraud activities and prepared suspicious activity reports for FATCA related cases.
- Performed data entry and validation tasks for card members information ensuring accuracy and consistency.
- Analyzed account data, trends to identify opportunities for continuous process improvements.
- Conducted deep-dive analysis to identify process gaps and provided ideas for project improvement.
- Collaborated with stakeholders and teams for effective communication and project alignment resulting in reduced SLA by 70%.
Talent Acquisition Coordinator
Dassault Systemes
07.2019 - 12.2019
- Assisted recruitment team in sourcing and screening candidates for various positions.
- Coordinated interview schedules between hiring managers and candidates, ensuring timely communication.
- Managed applicant tracking system to maintain candidate records and streamline hiring processes.
- Conducted initial phone screenings to assess candidate qualifications and cultural fit.
- Supported onboarding process by preparing new hire documentation and orientation materials.
- Maintained accurate records of recruitment metrics for reporting purposes and process evaluation.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
- Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
- Sourced and screened candidates for Software Engineer roles, R&D roles etc. and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
Marketing Intern
Johnson & Johnson
02.2019 - 04.2019
- Assisted in developing content for social media campaigns to enhance brand visibility.
- Supported market research efforts by gathering and analyzing competitor data.
- Coordinated logistics for promotional events, ensuring seamless execution and participant engagement.
- Contributed to email marketing initiatives by drafting copy and segmenting target audiences.
- Assisted in the planning and execution of successful product launch events.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
Education
Business Degree - International Business & Management
Northwood University, Michigan
01-2019
Skills
- Attention to detail
- Documentation and reporting
- Data research and validation
- Data processing
- Regulatory compliance
- Account reconciliation
- Verbal and written communication
- Research and analysis
Timeline
Master Analyst
American Express
03.2020 - Current
Talent Acquisition Coordinator
Dassault Systemes
07.2019 - 12.2019
Marketing Intern
Johnson & Johnson
02.2019 - 04.2019
Business Degree - International Business & Management
Northwood University, Michigan
Similar Profiles
Siddharth BishtSiddharth Bisht
Manager - Data Science at American ExpressManager - Data Science at American Express
Ahriyel DavisAhriyel Davis
Platinum Customer Care Professional at American ExpressPlatinum Customer Care Professional at American Express
ASYAH URSERYASYAH URSERY
Fraud and Risk Analyst at American ExpressFraud and Risk Analyst at American Express
Monojit PatraMonojit Patra
MASTER ANALYST at American ExpressMASTER ANALYST at American Express
Hema ManikHema Manik
Master Analyst at American ExpressMaster Analyst at American Express