Capt. Gaurav Kumar Singh

• Accountable for (in the APAC territory): Strategy for growth and sustenance of key global/regional clients Sales – Deliver growth target
• Marketing & Market analysis
• Customer Profitability Contract Structure and Negotiation
• Oversee and Manage sales teams contract negotiation
• Create, lead and deliver the commercial strategy
• Develop trusted relationships with new and existing client base senior management as well as with APAC based ISS branches
• Focus on new projects to strengthen the value proposition
• Continuously monitor the quality of service and address anomalies through the appropriate channels
• Represent Inchcape within the industry forums, as needed
• Generate regular reporting on commercial developments and opportunities
• Participate in executive level meetings with customers, new and existing

Key Achievements

• Implemented data-driven decision making, using analytics to identify trends and inform strategy development.
• Coordinated regional events to foster community involvement, raising brand awareness and generating new leads.
• Drove innovation within the region by encouraging creative problem-solving approaches among team members.
• Developed a collaborative culture, fostering teamwork and open communication throughout the region.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
• Established team priorities, maintained schedules and monitored performance.

• Accountable for (in the APAC territory): Sales – Deliver growth target
• Marketing & Market analysis
• Customer Profitability Customer Credit Levels Contract Structure and Negotiation
• Oversee and Manage sales teams contract negotiation
• Create, lead and deliver the commercial strategy
• Develop trusted relationships with new and existing client base senior management as well as with APAC based Wrist Branches
• Focus on new projects to strengthen the value proposition
• Continuously monitor the quality of service and address anomalies through the appropriate channels
• Represent Garrets within the industry forums, as needed
• Act as the Office manager in the Garrets office in Singapore, and be responsible for motivate staff to perform and grow
• Generate regular reporting on commercial developments and opportunities, as needed Manage the Sales Office in Singapore
• Participate in executive level meetings with customers, new and existing

• In-charge of business operations at the Regional Hub Agency Centre, Singapore for Asia-Pacific region
• Leadership role: train, mentor, guide and coach a large team of highly skilled individuals
• Manage and oversee Port Agency contractor/vendor operations serving over 200 ports in over 25 countries in the region
• Business development: Manage Marketing and Business Development functions for Company’s Hub Agency products in Asia Pacific region
• Key Account Manager and Customer Relationship Lead for major global Oil & Gas, and Energy companies - global shipping and energy transportation businesses
• Lead ISO QMS Auditor: Internal/External contractor vetting/auditing (Compliance, Operational, Financial, QHSSE (Quality Health Safety Security & Environment), Risk-profiling Physical/virtual audit programs including verification of implementation and effectiveness of QMS systems, IT systems, HSSE systems, risk assessment & risk mitigation, business assurance and compliance to industry/global standards
• Support the Commercial and Supply Chain department for Vendor selection, contract negotiations and other commercial activities
• Support function for Tender bid and contract management
• Key Performance Indicators Management (KPIs) – Implement, execute and monitor operational and Contractor KPI’s
• Cost and P&L management
• Ensuring smart and cost-effective operations
• Managed several client-end projects for Safety & Energy management
• Initiated development, implementation, and pilot-testing of Electronic Master Feedback system, as part of Company’s digitalization programme.
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
• Oversaw and improved deliveries through proactive coordination of daily operations.

• Management of core product functions - Sales, Marketing and Business Development functions of GAC SMHI Weather Solutions for Asia Pacific Region
• Strategic development of a credible customer base in the region
• Active marketing and sales functions including presentation of services to potential clients, contract negotiations, installation, service and training to clients including shipboard visits to familiarize ship staff for effective use of the systems
• Study market trends and apply the results to draw out effective sales strategies and plans for broadening the customer base
• Increased the revenue in the region by over 100% consistently within one year of operations, with several new and big clients onboard Customer Services and technical support functions for existing clients
• Promoting various products and services under the GAC Solutions Ltd
• Portfolio including GAC Environhull, GAC Bunker Fuels, G2 Crewing Services etc
• Assisting Global Product Manager at SMHI Sweden with customer feedback and product and services developments
• Arranging and assisting with promotional activities and seminars with focus on Weather Solutions and how it can help the Ship Owners/Operators with saving Life, Time, Fuel and money
• Made presentations and interactive discussions on “Weather Routing and Vessel Performance Management from Charterer’s and Ship Owners perspective”, on invitation from the prestigious Institute of Chartered Shipbrokers (ICS) Singapore Chapter
• Attended various GAC’s in house training programs under the GCA (GAC Corporate Academy) – Compliance and Ethics, Sales training, Fundamentals of Selling Skills.

• Commander of the vessel
• Complete and overall authority over Navigational/Cargo Handling/Maintenance and Engineering departments
• Authorized by company to handle vessels of various classes and sizes and to look after day to day commercial and navigational operations
• Ultimate responsibility for the safe carriage of cargo to the desired destination, safety of the crew, the vessel and the marine environment
• Responsible for ensuring all International Maritime rules and regulations are complied with
• Dealing with various shore/port authorities like International Customs and Immigration personnel, Port Security Officers, Port State Control Officers, The United States Coast Guards (USCG), Australian Maritime Safety Authority (AMSA), Australia Quarantine & Inspection Services (AQIS), representatives of the Ship Owners, Shippers and Consignees, Health and Quarantine Officials etc
• Leadership & motivational role for the entire team of crew members and other sailing staff.

• Joined as a Deck Cadet and achieved the rank of Second Mate with the same company
• Have worked onboard various kinds of vessels including Product Tankers, VLCC’s, Crude Oil Tankers, Multi-Purpose General Cargo vessels, Car Carrier and Container Vessels
• Good experience of 9 years on Container Vessels of various sizes.