Candy Yu
Summary
Seasoned professinal with 10 years of expertist in luxury retail sales and a successful 2-year tenure as a B2B Accout Manager, specializing in renewals, within the tech industry. Proven ability to leverage sals acumen and client relationship-building skills to drive revenue growth and exceed goals.
Overview
12
12
years of professional experience
Work History
Renewal Account Manager
Concentrix
07.2021 - Current
- Work within a dedicated territory to achieve my revenue-based quota by selling renewals/services, may offer up- sell opportunities
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Client Advisor
Gucci
06.2015 - 06.2021
- Sales performance ; customer service
- Contribute to the boutique achieving its sales targets
- Provide clients with the utmost level of customer service in accordance with the Maison standard
- Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop
- Ensure that all sales are processed in accordance with required procedures using the systems provided
- Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge
- Adapt approach according to the client needs and motivations
- Client Relationships
- Execute targeted CRM actions
Sales Associate
LVMH Fashion
06.2011 - 05.2015
- a demonstrated ability to drive my own sales results
- an entrepreneurial approach to creating and maintaining client relationships
- a self-starting attitude and courage to proactively engage clients and dare to propose solutions
- desire to continuously strive to exceed our client's expectations
- passion to deliver the highest standards of customer service
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Professional Business Institute Aviation College
Beijing China 09.2009
Skills
- Microsoft Office
- Research
- Team Building
- Teamwork and Collaboration
- Fast Learner
- Ability to Work Under Pressure
- Communication Skills
- Customers relationship
Timeline
Renewal Account Manager
Concentrix
07.2021 - Current
Client Advisor
Gucci
06.2015 - 06.2021
Sales Associate
LVMH Fashion
06.2011 - 05.2015
Professional Business Institute Aviation College
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