Professional operations leader prepared for high-impact roles in dynamic environments. Known for driving efficiency and achieving results through collaborative team efforts and adaptable strategies. Possesses robust skills in process optimization and resource management.
Overview
23
23
years of professional experience
Work History
Operation Director
Meteorites Pte Ltd
06.2021 - Current
Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
Increased client satisfaction by consistently delivering well-executed events within budget constraints.
Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
Streamlined event planning processes by implementing efficient project management strategies.
Managed administrative logistics of events planning, event booking, and event promotions.
Recruited trained, and managed teams of staff to assist with event operations and logistics.
Conducted post-event evaluations to identify areas for improvement and implemented changes accordingly for future events.
Improved event efficiency by streamlining operations and implementing new processes.
Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
Event Account Manager
BLS International Pte Ltd
12.2007 - 04.2020
Monitored event budgets closely to ensure expenditures remained within established parameters while still delivering exceptional results for clients.
Managed multiple events concurrently, ensuring timely completion of tasks for each project.
Contributed to proposal development efforts targeting prospective clients in need of event management services.
Collaborated with cross-functional teams to ensure seamless execution of all event components.
Provided price quotes and credit terms to potential customers and prepared sales contracts.
Enhanced brand awareness through strategic marketing initiatives tied to specific events or sponsorships.
Achieved successful events by developing strong partnerships with internal stakeholders and external vendors.
Boosted client satisfaction by delivering exceptional event management and account support.
Penetrated new and existing market areas to maintain and increase sales and market share for assigned territories.
Increased efficiency in the planning process by implementing new tools and best practices.
Mentored junior staff members on effective account management techniques and industry best practices.
Participated in business-related meetings, conferences, social functions and civic organizations to boost overall exposure of organization.
Conducted post-event evaluations to identify areas for improvement and apply lessons learned to future events.
Procurement Officer
Banshing Industries Pte Industrial
04.2002 - 07.2003
Built relationships with vendors to negotiate ideal terms for purchases.
Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
Education
Diploma - Business Administration And Management
TMC Academy
Singapore
06-2005
Higher Diploma - International Business Management
TMS Academy
Singapore
06.2006
Skills
Operational efficiency
Logistics management
Cross-functional coordination
Customer service
Problem-solving
Planning and implementation
Project planning and development
Decision-making
Organizational management
Project leadership
Work flow planning
Customer relationship management
Schedule management
Operations management
Timeline
Operation Director
Meteorites Pte Ltd
06.2021 - Current
Event Account Manager
BLS International Pte Ltd
12.2007 - 04.2020
Procurement Officer
Banshing Industries Pte Industrial
04.2002 - 07.2003
Higher Diploma - International Business Management
TMS Academy
Diploma - Business Administration And Management
TMC Academy
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