Mat pilates & Reformer PILATES [Teacher certification 2025]
Camille Grunblatt
Innovation & Retail Projects Manager
Summary
Retail experienced Leader with strong expertise in managing complex projects, process optimization and achieving strategic objectives. Known for collaborative approach in changing environment and commitment to excellence. Skills include strategic planning, problem-solving, and 360 stakeholders communication. Reliable, adaptable and positive, always ready to meet new challenges
Overview
17
17
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
INNOVATION AND RETAIL PROJECTS MANAGER
CHANEL
01.2022 - Current
- Deployed relevant retail technologies & solutions to enhance operations and client experience [queue system, clienteling app, wishlist app...]
- Revised the Aftersales eco-system and implemented new processes to enhance operational efficiency and the client journey
- Implemented Online Appointment booking platform & SOP
- Supported key client mindset initiatives with collaboration with best-in-class Airlines or luxurious hotels
- Driven retail flexibility initiatives to improve employees' work-life balance
- Developed engaging retail moments & coordinated Retail Strategic Meetings
CLIENT ENGAGEMENT EXPERT
CHANEL
01.2017 - 01.2022
- Developed Clienteling strategy to increase client knowledge, loyalty, recruitment and conversion to RTW
- Driven client centric mindset with individual coaching and daily support
- Bridged between Marketing and Retail to ensure effective action plans roll out and key learning exchange
- Orchestrated Clienteling App implementation and daily usage
- Supported event management to ensure relevant targeting and smooth experience
FASHION RETAIL MARKETING COORDINATOR
CHANEL
01.2014 - 01.2017
- Coordinated the Service and e-Service related topics for the Asia Pacific Region
- Developed Service mindset philosophy and policies to upscale the Client experience
- Followed up on Customer satisfaction via mystery shopping and online survey and action plans
- Supported the roll out of a professional device for Retail Teams
- Developed guidelines & best practices sharing for Clients gestures & RTW experience
- Coordinated Strategic worldwide and regional meetings and presentations (including Marketing plans)
FASHION SERVICE PROJECT MANAGER
CHANEL
01.2011 - 01.2014
- Defined Chanel WW Service strategy & ensure minimum high service alignment WW
- Followed up market service action plans including Mystery Shopping
- Coordinated & supported international policies: International Client policy, Return policy, Alteration policy, guidelines for international emails management
- Developed the Service mindset philosophy and ensured its roll out
- Worked closely with the Aftersales Team on Repair policy and pricing
- Coordinated service with local customer care centers and built global KPIs reporting
- Worked closely with Digital and IT teams to develop and monitor e-Services on Chanel.com
FASHION ADVISOR (ASSIGNMENT)
CHANEL
01.2011 - 01.2011
- Analyzed Service needs and area of improvement in boutiques
CLIENT RELATIONSHIP ASSISTANT (Internship)
CHANEL
01.2010 - 01.2011
- Consolidated and analyzed Client worldwide database
- Contributed to statistics analysis on Ready-to-wear, Small leather goods and Iconics Handbags
- Analyzed performance of Client communication tools online and offline (emailing, brochures)
- Developed Chanel.com website statistics reporting
FBP POS MATERIALS PROJECT MANAGER ASSISTANT (Internship)
CHANEL
01.2009 - 01.2009
- Project management: process optimization of POS display materials buying
- Analyzed, broadcast and followed up of buying/sale forecasts for display materials
- Optimized orders for permanent materials
Education
MASTER DEGREE - International Management
UNIVERSITA DEGLI STUDI DI BOLOGNA
04.2010 - 01.2010
MASTER DEGREE IN MANAGEMENT -
NEOMA BUSINESS SCHOOL
01.2007 - 01.2010
INTENSIVE PROGRAM FOR BUSINESS SCHOOLS -
J. DECOUR HIGH SCHOOL
01.2004 - 01.2007
BACCALAUREATE - SCIENTIFIC MAJOR
CONDORCET HIGH SCHOOL
01.2004 - 01.2004
Skills
- Project management
- Process Optimization
- Problem-solving abilities
- Retail Excellence driven
- Client Experience expert
- 360 Orchestration
- Detail-oriented
- Team empowerment & collaboration
Interests
Yoga Teacher [YTT Certificate 2024]
Latin Dance [Teacher & Performance]
Fitness, Barre, Running, Muay Thai
Additional Information
Climate Fresk Trainer
Volunteer work
Timeline
INNOVATION AND RETAIL PROJECTS MANAGER
CHANEL
01.2022 - Current
CLIENT ENGAGEMENT EXPERT
CHANEL
01.2017 - 01.2022
FASHION RETAIL MARKETING COORDINATOR
CHANEL
01.2014 - 01.2017
FASHION SERVICE PROJECT MANAGER
CHANEL
01.2011 - 01.2014
FASHION ADVISOR (ASSIGNMENT)
CHANEL
01.2011 - 01.2011
MASTER DEGREE - International Management
UNIVERSITA DEGLI STUDI DI BOLOGNA
04.2010 - 01.2010
CLIENT RELATIONSHIP ASSISTANT (Internship)
CHANEL
01.2010 - 01.2011
FBP POS MATERIALS PROJECT MANAGER ASSISTANT (Internship)
CHANEL
01.2009 - 01.2009
MASTER DEGREE IN MANAGEMENT -
NEOMA BUSINESS SCHOOL
01.2007 - 01.2010
INTENSIVE PROGRAM FOR BUSINESS SCHOOLS -
J. DECOUR HIGH SCHOOL
01.2004 - 01.2007
BACCALAUREATE - SCIENTIFIC MAJOR
CONDORCET HIGH SCHOOL
01.2004 - 01.2004
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