Calvin Tan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in property industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
5
5
years of professional experience
Work History
Executive (Customer Relationship)
CEL Development Pte Ltd
11.2019 - Current
- Coordinated customer service team projects, achieving successful on-time completion.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Enforced adherence with company policies among customer service team members to maintain consistent service provision.
- Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Liaised with project team, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Handled multiple upcoming, ongoing and post TOP projects.
Financial Advisor
Manulife Singapore Pte Ltd
08.2018 - 06.2020
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
Customer Service Executive
CJ Harrington Asset Management Ptd Ltd
02.2019 - 11.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or face to face interactions.
- Liaised with customers and contractors to solves their problems.
- Escalated critical customer issues to supervisor immediately to prevent matters from blowing up.
- Handled customer complaints and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Property Executive
PropNex (PPMC)
11.2018 - 02.2019
- Manage and maintain all upkeeping activities of the site (residential)
- Ensure effective and efficient management of the Common Areas through routine checks
- Carry out full administrative, financial and maintenance functions
- Conduct on-site checks and management of development works by appointed contractors to ensure works are carried out to specifications and complete on schedule
- To follow up with the contractor on the submission monthly maintenance schedule, quotations, claims and invoicing
- Assist in the supervision of term contractors
- Raise POs and keep track of works done due to complaints by tenants / residents
- Obtain quotations for repair and maintenance services
- Attend to any emergency or incident in compliance with in-house Apps & SOP for Escalation and response time
- Lead and manage client-relationship
- Engage and attend to complaints from tenants / residents professionally and properly and to ensure every complaint is directed back to the tenant / resident with closure
- Propose preventive maintenance strategy
- Any other duties as assigned by reporting supervisor
Education
Bachelor - Hospitality & Tourism Management
Northumbria University
2018
Diploma - Real Estate Business
Ngee Ann Polytechnic
2014
Skills
- Leadership
- Social Media Platforms
- Purchasing and Procurement
- Negotiation and Conflict Resolution
- Collaborate Cross-Functionally
- Personnel Training and Development
- MS Office Expertise
- Client Relations and Retention
- High Customer Service Standards Adherence
- Positive and Constructive Feedback
- Coaching and Training
- Customer Service
Accomplishments
- BizSafe 2
- Respond to Fire Incident in Workplace
- Food and Beverage Safety and Hygiene
Hobbies
Basketball | Entrepreneurship | Socializing | Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Executive (Customer Relationship)
CEL Development Pte Ltd
11.2019 - Current
Customer Service Executive
CJ Harrington Asset Management Ptd Ltd
02.2019 - 11.2019
Property Executive
PropNex (PPMC)
11.2018 - 02.2019
Financial Advisor
Manulife Singapore Pte Ltd
08.2018 - 06.2020
Bachelor - Hospitality & Tourism Management
Northumbria University
Diploma - Real Estate Business
Ngee Ann Polytechnic
Similar Profiles
Aila Joyce T. MendozaAila Joyce T. Mendoza
Technical support staff at House Research Development Singapore Pte. Ltd.Technical support staff at House Research Development Singapore Pte. Ltd.
Yuriko Wong Sze MunYuriko Wong Sze Mun
HR Executive at Robin Village Development Pte LtdHR Executive at Robin Village Development Pte Ltd
Alex TanAlex Tan
Business Consultant / Territory Corporate Trainer at SUBWAY SINGAPORE DEVELOPMENT PTE LTDBusiness Consultant / Territory Corporate Trainer at SUBWAY SINGAPORE DEVELOPMENT PTE LTD