Calvin Nair
Summary
With 8 years of experience in the F&B industry, I have developed a strong foundation in various aspects of the field. I excel in collaborating effectively with team members and adapt quickly to changes. My excellent time management skills enable me to complete tasks efficiently. I possess a proactive attitude, seeking solutions independently and learning from others when needed. Committed to continuous learning, I am dedicated to enhancing my skills and knowledge.
I have a proven track record in delivering exceptional customer service, consistently exceeding client expectations and fostering positive experiences. My career goal is to leverage my expertise in customer service and team leadership to contribute to a dynamic organization where I can drive success and growth. I am eager to grow in an environment that fosters performance, skill development, and offers opportunities for career advancement.
Overview
6
6
years of professional experience
Work History
Service Captain
Invivo Food & Beverage Pte. Ltd.
07.2022 - Current
- Accommodated customers' needs and ensured their satisfaction by tailoring services, maintaining clear communication, and providing timely, high-quality support.
- Collaborated effectively with team members to ensure smooth and efficient service.
- Utilized problem-solving skills to resolve customer complaints and enhance satisfaction.
- Conducted rigorous quality checks on food products sent from the kitchen to uphold high standards and customer satisfaction.
- Maintained cleanliness of food stations and dining areas.
Sales Executive
Aqina Farm Pte. Ltd.
05.2021 - 05.2022
- Managed key clients including Cold Storage, Tesco, and Giant (based in Malaysia).
- Achieved monthly sales targets by cultivating and securing new customer relationships.
- Increased profits and sales by fostering strong relationships with clients.
- Demonstrated excellent communication skills and provided exceptional customer service.
- Formulated sales strategies based on research into consumer demands and market conditions to exceed sales goals and increase profits.
- Conducted inventory checks on products, including labeling, stocking, and arranging items efficiently.
Bar Supervisor
Kitchen 511 Pte. Ltd.
01.2019 - 01.2021
- Upheld the cleanliness of the bar station to ensure a hygienic and efficient working environment.
- Conducted inventory checks on alcohol and bar supplies to maintain accurate stock levels and availability.
- Ensured compliance with local health and safety regulations through regular inspections.
- Developed new menus and promotions to increase profits and meet consumer demands.
- Managed staff scheduling, delegated tasks, and monitored performance.
- Coordinated and scheduled private and live night events.
Education
High School Diploma -
SMK Taman Tun Dr Ismail
Kuala Lumpur, Malaysia 11.2013
Skills
- Strong Decision-Making: Ability to make informed and timely decisions
- Exceptional Leadership: Demonstrated leadership skills in managing teams and guiding projects
- Excellent Communication: Proficient in clear and effective verbal and written communication
- Time Management Abilities: Skilled in prioritizing tasks and managing time efficiently
- Food Safety: Knowledgeable in food safety standards and practices
- Team Collaboration: Effective in working with others to achieve common goals
- Problem-Solving: Adept at identifying and resolving issues effectively
- Customer Service: Committed to delivering outstanding service and ensuring customer satisfaction
- Adaptability and Flexibility: Capable of adjusting to changing situations and requirements
Languages
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Service Captain
Invivo Food & Beverage Pte. Ltd.
07.2022 - Current
Sales Executive
Aqina Farm Pte. Ltd.
05.2021 - 05.2022
Bar Supervisor
Kitchen 511 Pte. Ltd.
01.2019 - 01.2021
High School Diploma -
SMK Taman Tun Dr Ismail
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