Callum Donohue
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
8
8
years of professional experience
Work History
Waiter/Bartender
Georges Group
09.2017 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders, alcohol, drinks etc.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Managed and trained new employees
Volunteer
Church
05.2015 - Current
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Planned 2-3 day retreats including food, activities, accommodation for parties of 40-70 pax
Education
No Degree - Marketing
Temasek Polytechnic
Singapore05.2020
Skills
- Bar Terminology
- Customer relationship building
- Cash Handling
- Item Promotion
Timeline
Waiter/Bartender
Georges Group
09.2017 - Current
Volunteer
Church
05.2015 - Current
No Degree - Marketing
Temasek Polytechnic
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