Callista Koung
Summary
Dependable and successful waitress with a proven track record of providing fast, high-quality customer service in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Developed skills in strategic planning and process optimization within dynamic operations environment, now seeking transition into new field. Expertise in managing cross-functional teams and driving efficiency improvements.
Overview
2025
2025
years of professional experience
Work History
Operations Executive
JNR Entertainment Pte Ltd
04.2024 - 01.2025
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Ensure cost efficiency without compromising on quality and client expectations.
- Support budget planning and financial reporting for operational expenditures.
- Work closely with event planners, marketing teams, and production teams.
Service Crew Member
-
07.2023 - 03.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Customer Service Agent (internship)
SATS Inflight Catering Centre 1
09.2022 - 02.2023
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Used airline computer system to create airline tickets and boarding passes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Caelum Junior (Volunteering)
- 10.2019
National Kidney Foundation (Volunteering)
- 06.2018
- Met the needs of dialysis patients
- Helped prepare food and dish out meals to over 100 people per day
- Planned and organized one successful fundraising event, which raised the food bank over $1,000 in total
Education
Certificate in GCE 'O' Levels -
Punggol Secondary School
12.2020
Higher Nitec in Passenger Services -
Institute of Technical Education
01.2023
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Operations oversight
- Salesforce
- Safe Handling Standards
- Hospitality Service Expertise
- Guest Engagement
- Operations management
References
Ms Shalini Nair, shalini_nair@ite.edu.sg, 90228526
Hobbies and Interests
- Cooking
- Dancing
Timeline
Operations Executive
JNR Entertainment Pte Ltd
04.2024 - 01.2025
Service Crew Member
-
07.2023 - 03.2024
Customer Service Agent (internship)
SATS Inflight Catering Centre 1
09.2022 - 02.2023
Higher Nitec in Passenger Services -
Institute of Technical Education
Caelum Junior (Volunteering)
- 10.2019
National Kidney Foundation (Volunteering)
- 06.2018
Certificate in GCE 'O' Levels -
Punggol Secondary School
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