Cai Xuan Er
Summary
Customer service oriented and self motivated individual with technical knowledge in Technical Skills.
Worked in customer service for 5 years since 2016 with strong communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Engineering Assistant
Borgwarner
12.2021 - Current
- Troubleshooting of automation machines.
- Set up new machines for new production lines.
- Work closely with engineers on achieving company goals.
- Work hands-in-hands with our process teams.
- Runs evaluation and engineering build for new products.
- Effectively resolves problems quickly on the production floor to ensure minimum downtime recorded.
- Handle quality issue on the ground to ensure quality standards are met to clients' expectation.
- Do preventive maintenance on machines.
- Do preventive maintenance on ovens which includes of cleaning the interior of the ovens.
Assistant Quality Engineer
ILLUMINATE Precision Engineering PTE LTD
04.2021 - 11.2021
- Ensure parts are done as indicated in technical drawings.
- Compile and prepare QC reports for clients whenever they deliver the parts.
- Ensure the quantity of the parts are correct and quality of the parts are met before sending out to the clients.
- Communicate and work closely with colleagues of different nationalities and races.
- Effectively resolves problems quickly on the production floor.
Tearista
LiHO TEA
09.2019 - 04.2021
- Attended to customers' requests and served them their drinks.
- Praised by customers and managers for providing excellent customer service.
- Worked closely with team members of different nationalities to ensure drinks were done correctly and delivered on time.
Receptionist
GoJek
12.2018 - 03.2019
- Presented to potential customers and drivers about Gojek to help them understand the service better.
- Guided the drivers and customers to the correct department to help them resolve their issues quickly.
- Consolidated the drivers and customers information into the waiting list.
- Handled people and customer service requests patiently.
Internship Student
Champion Precision Manufacturing Pte Ltd
05.2018 - 08.2018
- Assembled parts on the Assembly Department.
- Delivered parts to clients' expectation.
Education
Technical Engineer Diploma in Machine Technology
Institute of Technical Education
Ang Mo Kio New Town, Null, Singapore04-2021
Medical Manufacturing Technology
Institute of Technical Education
Ang Mo Kio New Town, Null, Singapore12-2018
Skills
- Environmental engineering
- Team collaboration
- Manufacturing processes
- Document management
- Engineering team support
- Troubleshooting and diagnosis
- Teamwork and collaboration
- Maintenance and repairs
- Effective communication
- Adaptability and flexibility
- Mechanical Knowledge
- Verbal and written communication
Languages
Chinese (Mandarin)
Advanced (C1)
English
Advanced (C1)
Timeline
Engineering Assistant
Borgwarner
12.2021 - Current
Assistant Quality Engineer
ILLUMINATE Precision Engineering PTE LTD
04.2021 - 11.2021
Tearista
LiHO TEA
09.2019 - 04.2021
Receptionist
GoJek
12.2018 - 03.2019
Internship Student
Champion Precision Manufacturing Pte Ltd
05.2018 - 08.2018
Technical Engineer Diploma in Machine Technology
Institute of Technical Education
Medical Manufacturing Technology
Institute of Technical Education
Similar Profiles
Isaac Gonzalez SalcidoIsaac Gonzalez Salcido
Maintenance Supervisor, Test and Controls Engineer and TPM at BorgwarnerMaintenance Supervisor, Test and Controls Engineer and TPM at Borgwarner
Deborah A. SmithDeborah A. Smith
Assistant Team Lead at BorgwarnerAssistant Team Lead at Borgwarner
Samuel DelgadoSamuel Delgado
Assembly Operator at BorgwarnerAssembly Operator at Borgwarner