Caius Jia Heng Woo
Singapore
Summary
Passionate about Airport Operations and customer service with airlines by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
SATS Ltd.
06.2023 - Current
- Assisting with smooth boarding processes for passengers, increasing boarding satisfaction to maintain at least 86%
- Ensuring passengers having a pleasant experience on ground before boarding the aircraft
- Upholding Aviation Security in all processes
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Food & Customer Service Agent
Avon Services
11.2021 - 04.2022
- Worked as a food service assistant at the SilverKris lounge that engages with customers travelling with Singapore Airlines
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Education
Diploma in Aviation Management - Aviation Management And Operations
Temasek Polytechnic
Singapore04.2025
High School Diploma -
Holy Innocents' High School
Singapore12.2021
Skills
- Decision-Making
- Verbal Communication
- Customer Relations
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Dependable and Responsible
- Conflict Resolution
- Microsoft Office, Canva, Presentation Skills
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Customer Service Agent
SATS Ltd.
06.2023 - Current
Food & Customer Service Agent
Avon Services
11.2021 - 04.2022
Diploma in Aviation Management - Aviation Management And Operations
Temasek Polytechnic
High School Diploma -
Holy Innocents' High School
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