Summary
Overview
Work History
Education
Skills
Technical & Domain Expertises
Timeline
Generic
CAI ZHIXIANG

CAI ZHIXIANG

Singaporean

Summary

Over 13 years of experience in Data Analytics, specializing as a vendor across multiple multi-million-dollar projects. Proven track record of managing end-to-end project lifecycles—from requirements gathering and solution design to implementation and user acceptance testing (UAT). Extensive experience serving as a Solution Architect, leading data warehouse modeling, dashboard/report design, data engineering, and technical team management. Highly skilled in collaborating with business stakeholders to translate complex requirements into scalable and efficient data solutions.

Involved in NCS in all major presales quotation for Analytics projects, from 2012-2018 as one of the main Solution Architect in the department. Some of the presales projects won are CGH Data Analytics Project(~1.5m), NTU Student 360 Data warehouse Phase 1 & 2 (~2m), eHInts Phase 3 & 6 (~1m)

Overview

2024
2024
years of professional experience
4
4
years of post-secondary education

Work History

Lead for User Training

NCSS
06.2023 - 08.2023
  • Lead for User training and in charge of production of video training materials to be broadcast to NCSS users.

COO/Co-Founder

Chicken Rice Delivery Pte Ltd
  • As the Chief Operating Officer (COO), the primary responsibility was to lead the operational execution and scalability of the delivery service app from ideation to market launch and growth. This included overseeing day-to-day operations, optimizing logistics, managing cross-functional teams, and ensuring seamless customer and courier experiences.
  • Scaled operations from 0 to 2500 paying users within 6 months.
  • Achieved a 95% customer satisfaction rate and high courier retention through effective operational systems.

Solution Architect for CGH Data Analytics Project

Changi General Hospital
  • Led the design and implementation of a centralized analytics platform, integrating CGH’s inpatient and outpatient data, enabling business users to perform self-service reporting, and leverage pre-built dashboards and reports.
  • Managed a team of six, spearheading and facilitating requirement-gathering sessions with senior management and key business users.
  • Oversaw the development process, ensured alignment with business needs, and coordinated User Acceptance Testing (UAT) to validate deliverables.
  • The project went live with high user adoption of the system.

Solution Architect & Technical Lead

ATES
  • Designed and led the implementation of a data analytics solution for the Airforce to consolidate training data, enabling near real-time monitoring of training progress, trainer performance, and trainee feedback/survey results.
  • Conducted requirement gathering sessions with senior leadership and business users, translating needs into actionable technical plans.
  • Produced comprehensive project documentation, including Requirements Specifications, Design Documents, Data Models, and workflow blueprints.
  • Led the development team, ensuring timely delivery of the solution aligned with operational objectives.

Solution Architect & Technical Lead

NTU
  • Led the architecture and development of NTU’s Student 360 Data Warehouse, integrating pre- and post-graduate data to provide a unified view of the student journey—from admissions and academic performance to co-curricular activities (CCA).
  • Enabled senior management to perform comprehensive analytics and reporting on student lifecycle data from a single, centralized platform.
  • Managed a team of 5, conducted requirement gathering sessions with senior stakeholders and business users, and delivered key documentation including Requirements Specifications, Design Documents, Data Models, and workflow plans.
  • Oversaw the full development cycle and coordinated UAT to ensure the solution met institutional objectives and user expectations.
  • Project went live with high user adoption of the system.

Solution Architect (Phases 2 & 3) / BI Consultant (Phase 1)

NSIEIS
  • In Phase 1, developed ETL workflows and front-end dashboards/reports to support key operational insights.
  • Got recommended and promote to Solution Architect & lead the Technical team of 8.
  • Spearheaded the design and implementation of a centralized data warehouse for National Service reservist data, establishing a single source of truth for analyzing IPPT results, reservist performance, training cycles, and more.
  • For Phases 2 & 3, led requirement gathering with senior management and business stakeholders, and produced detailed project deliverables including Requirements Specifications, Design Documents, Data Models, and workflow plans.
  • Led the technical team through development and managed UAT activities with users to ensure solution accuracy and usability.
  • Performed Data Engineering and reporting performance tuning across all project phases to enhance system efficiency and responsiveness.
  • Project went live with high user adoption of the system.

Solution Architect & Team Lead (Phases 2, 3 & 6) / BI Consultant (Phase 1)

Singhealth / IHIS
  • Led the design and implementation of a centralized analytics platform integrating inpatient and outpatient data from SGH and KKH, enabling business users to perform self-service reporting and build upon pre-developed dashboards and reports.
  • In Phases 2 & 3, managed a team of 6 and conducted requirement gathering sessions with senior management and business users. Delivered comprehensive project documentation including Requirements Specifications, Design Documents, Warehouse Data Models, and workflow plans.
  • Oversaw development and coordinated UAT across Phases 2, 3, and 6 to ensure solution quality and business alignment.
  • Provided hands-on technical leadership, including ETL development and reporting performance tuning across all phases to optimize data processing and reporting efficiency.

Education

Bachelor - Computer Science

University of Adelaide
01.2008 - 01.2010

Diploma - Information Technology

NYP Singapore
01.2003 - 01.2005

Skills

  • Business Intelligence (BI)

  • Data Modeling

  • Data Engineering

  • Solution Architecture

  • Informatica

  • Oracle OBIEE

Requirements Gathering & Analysis

  • Dashboard & Report Design

  • Technical Leadership

  • UAT Coordination

Technical & Domain Expertises

  • Domain
  • Business Intelligence (BI) and Data Warehousing
  • Defence
  • Healthcare
  • Telecommunication
  • Education
  • Technology
  • Data Engineering
  • Data Modelling
  • Oracle - Business Intelligence Enterprise Edition
  • MySQL
  • Oracle Enterprise Database
  • Business Object Data Integrator
  • Informatica PowerCenter

Timeline

Lead for User Training

NCSS
06.2023 - 08.2023

Bachelor - Computer Science

University of Adelaide
01.2008 - 01.2010

Diploma - Information Technology

NYP Singapore
01.2003 - 01.2005

COO/Co-Founder

Chicken Rice Delivery Pte Ltd

Solution Architect & Technical Lead

ATES

Solution Architect & Technical Lead

NTU

Solution Architect (Phases 2 & 3) / BI Consultant (Phase 1)

NSIEIS

Solution Architect & Team Lead (Phases 2, 3 & 6) / BI Consultant (Phase 1)

Singhealth / IHIS

Solution Architect for CGH Data Analytics Project

Changi General Hospital
CAI ZHIXIANGSingaporean