Cadix Yang
Singapore
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager & Producer (Media)
Freelance
11.2023 - Current
- Monitor, control, protect and report on the company's financial resources that I am working with
- Planned photo and video shoots in studio and remotely by managing production through all stages to completion
- Determined projet budgets to estimate and control overall project costs.
Customer Support Manager
Marvable (ErgoTune & EverDesk)
10.2022 - 11.2023
- Manage local and outsource team from the Philippines to level on procedures
- Manage customers' reviews on public platforms
- Manage the company's social media pages on both pre and post sales
- Reply and make arrangements for Post Sales Queries relating to Warranty Requests
- Assist in optimizing the processes and contribute best practices towards the post-sales customer journey
- Build a great client experience by assisting clients over the phone, visits and emails
- Develop an understanding of our products and unique features and provide support to the team
- Create SOPs and Develop the SLA for new expansions to different countries and following the Consumer Acts of therelevant country
- Manage 3 countries due to the expansion of the business
- Communicate results of the analysis, define strategies and make recommendations to senior management with regard to the course of action
- Cultivate a culture of talent development for all job levels; this includes C/S Training, Industry Knowledge, and Soft-Skills pieces of training as well as mentorship and performance reviews
- Develop goals, targets, metrics, and incentives structure for C/S and the combined OPS/CS group
- Develop team formation and support specialization to enhance a professional Customer Service offering.
Learning Advisor Team Lead (Customer Support & Sales)
LingoAce
09.2021 - 09.2022
- Being the bridge between parents and teachers
- Providing tailored student feedback to parents in need and guide parents to become part of their children's journey to success
- Synthesizing teacher feedback into actions for the parents
- Assist in renewing their lesson credits
- Do up study plans for the parents and children
- Liaison with internal stakeholders on both reactive customer feedback and process improvement initiatives
- Crafted concepts and content for direct mail campaigns, blogs, social media and journal ads
- Handle projects for curriculums and advertisements
- Arrange and execute Group Buys with KOLs
- Manage and execute sales targets for the team.
Banking Sales Officer
Citibank
04.2018 - 02.2021
- Assist customers to apply for the suitable credit facilities and opening of priority bank accounts
- Managing sales targets for the team
- Follow-up with the customers post-sales.
Intern
Zhongguo Remittance
07.2017 - 02.2018
- Assist Sales Manager in cold calling and marketing aspects
- Manage customer profiles and take up ad hoc duties
- Personal Assistant to Purchasing Director, assist in translation of documents
- Liaising with overseas offices in exchanges of documents and translation.
Education
Higher NITEC Banking & Finance -
Institute of Technical Education College
05.2018
N(A) Level -
MacPherson Secondary School
12.2015
PSLE -
Eunos Primary School
12.2011
Skills
- I am observant and I pay attention to every detail I am a fast learner and I have great interpersonal communication skills I am open-minded to different perspectives
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Project Management
- Cross-Functional Teamwork
- Policy Implementation
- Performance Management
- Customer Relationship Management (CRM)
- Sales management
- Marketing
Availability
Immediate
Awards
- The University of Melbourne (Literature) Distinction - 2010
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Advanced (C1)
Japanese
Beginner (A1)
Thai
Beginner (A1)
Timeline
Manager & Producer (Media)
Freelance
11.2023 - Current
Customer Support Manager
Marvable (ErgoTune & EverDesk)
10.2022 - 11.2023
Learning Advisor Team Lead (Customer Support & Sales)
LingoAce
09.2021 - 09.2022
Banking Sales Officer
Citibank
04.2018 - 02.2021
Intern
Zhongguo Remittance
07.2017 - 02.2018
Higher NITEC Banking & Finance -
Institute of Technical Education College
N(A) Level -
MacPherson Secondary School
PSLE -
Eunos Primary School