Md Noralimin Mawi

• Scheduled and taught in class and online courses to increase learning opportunities.
• Monitored participant workflow and behaviours throughout training process.
• Gathered and organized supplementary material to support structured lessons.
• Assessed student needs to develop effective training plans.
• Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
• Quickly adapted training plans for school needs, keeping timelines, budgets and desires in mind.

▪ Manages and develops technicians; Provides instruction, training, and guidance for daily operation requirement
▪ Schedule resources to meet daily operation requirement
▪ Continually review procedures and monitor its implementation and practices.
▪ Maintain good working relationships with customer and help to cascade customer requirement to Total Gas Management technician.
▪ Provide expert support and advice in case of emergency, supply interruption or quality incident.
▪ Manages and develops training and procedure for the daily operation requirement
▪ Review gas system design and operation and provide solutions
▪ Updates gas system supply matrix and references.
▪ Operating, maintenance and first line troubleshooting of gas process plants, gas/ chemical equipment
▪ Monitoring production process for continuous supply of gases to customer
▪ Specified duties includes preventive maintenance program to ensure gases & equipment's within safety & operating standards
▪ Quality assurance checks
▪ Provided suggestions for and actively participated in improving operations and execution of all latest programs

▪ Attended training programs to deepen professional skillset and assisted in training fellow worker on existing and new training programs.

• Used internal software to process reservations, check-ins, and check-outs.
• Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Educated guests on hotel security features and instructed on essential information regarding safety processes and procedures.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
• Collected room deposits, fees, and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Answered multi-line phone system and greeted callers enthusiastically.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Answered customer telephone calls promptly and appropriately handled needs.