Ivy Lim
Summary
Diligent [Desired Position] with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Gan Hup Lee Pte Ltd
01.2011 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Motivated and disciplined employees to maximize performance.
- Implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce.
- Enhanced communication among team members, promoting an open dialogue about challenges and opportunities for improvement.
- Collaborated with other department managers on cross-functional projects.
- In charge of INS sales and tenders
Timeline
Assistant General Manager
Gan Hup Lee Pte Ltd
01.2011 - Current
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